Manager, Solution Configuration (India)
SavvyMoney · India
SavvyMoney is a US based leading financial technology company. We provide integrated credit score and personal finance solutions to 1,600 + bank and credit union partners nationally. The SavvyMoney solutions integrate with more than 43 digital banking platforms.
SavvyMoney was recently recognized by the San Francisco Business Times and the Silicon Valley Journal as one of the "Top 25 Places to Work in the San Francisco Bay Area" and is an Inc. 5000 Fastest Growing Company.
**This position will be working 100% Remotely from your home office in India as part of a distributed team in the USA, Canada, Europe and several locations in India. The working hours for this position still overlap with the U.S. Eastern Time Zone.
As a SavvyMoney Manager, Solution Configuration, you will be responsible for -
Position Requirements -
People Management
Lead, coach, and develop a large configuration team that completes high-volume, technically complex work for multiple partner implementations at the same time
Build and maintain a capacity model that shows how much work the team can complete in a given period
Use the capacity model to forecast when the team is over-allocated, and raise it before due dates are missed
Assign and balance work across the team based on skill level, task complexity, and partner priority
Onboard new team members using a documented training plan with clear steps to independent work
Set clear performance expectations, hold regular one on one meetings, and report team gaps and development needs to leadership
Schedule and Delivery Management
Own configuration timelines and due dates for all active implementations, and keep them accurate when scope or sequence changes
Identify delays, dependencies, and risks early, take action to reduce them, and escalate with a recommended solution
Track and report metrics such as cycle time, throughput, rework, and on-time completion, and use them to improve results
Work with Implementation Managers, Engineering, and Product to sequence work and remove blockers before they affect partner go-live dates
Process Excellence
Define, document, and improve the configuration process, including intake, prioritization, peer review, validation, and handoff
Confirm the team follows the documented process, and identify where process needs to be improved
Standardize repeatable work using templates, checklists, and automation to reduce errors and manual effort
Facilitate retrospectives, and turn the findings into documented process changes
Build reports that are clear, accurate, and easy for leadership to read and act on
Build trust with stakeholders across Implementations, Engineering, and Product by giving accurate status and completing what you commit to
Act as the expert user of Jira and Confluence for the configuration team. This includes workflows, custom fields, automation rules, JQL, filters, and dashboards
Define and enforce Jira ticketing standards so every configuration request can be tracked from intake through validation
Build and maintain Confluence as the team's single source of truth, including process guides, configuration runbooks, standards, decision logs, and onboarding material
Qualifications
BS/BA in a technical field such as Computer Science, Engineering, or Information Systems, or equivalent experience
7+ years in technical project management, delivery management, or technical operations, including 3+ years managing a team of 10 or more people
Expert-level Jira and Confluence administration, including workflows, automation, JQL, dashboards, and space setup
Experience leading a distributed team across multiple time zones
Strong written and verbal English communication, including the ability to write a clear status report for senior leadership
Willingness to work hours that overlap U.S. Eastern Time, and to complete hands-on work alongside the team when needed
Nice to Have
Experience with Online Banking platforms, Loan Origination Systems, or consumer lending and deposit products
Experience working with credit unions, banks, or fintech partners on implementation or onboarding
Base Salary
The annual fixed salary for this position is between 15L and 26L Annually based upon experience + Variable.
SavvyMoney’s EEO Statement
SavvyMoney relies on diversity of culture and thought to deliver on our goal of Creative People, Practical solutions serving our client needs, and ensures nondiscrimination in all programs and activities. We continuously seek talented, qualified employees in our operations regardless of race, color, sex/gender, including gender identity and expression, sexual orientation, pregnancy, national origin, religion, disability, age, marital status, citizen status, protected veteran status, or any other protected classification under country or local law. SavvyMoney is proud to be an Equal Employment Opportunity/ Affirmative Action Employer.