Croatian Travel Agent - Athens

Speakit · Athens

Are you a fluent Croatian speaker?

Become a key player in delivering outstanding support to our world-class accommodation partners in Greece!

Responsibilities:

Answer incoming communications from customers 
Conduct research to provide answers for customers to resolve their issues
Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.
Provide accurate, valid, and complete information by using the right tools, methods, and processes. 
Ensure a high level of partner service and a positive partner experience

Requirements

Near-native or native level of Croatian language with strong English language skills.
Experience in customer support or service industry would be a plus.
Confident and engaging phone manner, with the ability to handle inbound and outbound calls.
Strong organizational skills.
Goal-driven, self-motivated, and proactive in achieving personal and team objectives.
This role can be on-site or remote, depending on discussion.
Eligible to work and live in Greece (EU citizenship/passport or valid work permit for Greece)

Benefits