Hebrew Social Media Customer Delight - Lisbon
Speakit · Lisbon
Are you a native Hebrew speaker looking for a job as a Customer Delight Representative for Social Media?
Become a member of our ambitious and motivated support team. Ensure customer satisfaction by representing one of the world’s most recognizable companies and supporting their business.
Responsibilities
- Provide support to high-level clients, helping them grow across multiple channels – chat, email, and phone
- Support and expand the self-serve advertising base for clients in the online and digital advertising domain
- As a Customer Delight for Social Media, you’ll provide pre and post-sales support for all self-service products
- Provide product and tool support to enhance clients’ experience
- Identify and solve technical bugs and add delivery issues
- Resolve customer issues in a timely manner and pro-actively communicate with clients on progress
- Pro-actively identify areas where clients can improve the usage of our solutions
- Provide vital product insights and feedback from our customers to engineering
Requirements
- Native level of written and verbal communication skills in Hebrew
- Good knowledge of English (B2 level) is required
- Computer skills (mandatory basic skills and preferential advanced skills, like coding)
- Good analytical skills and logical thinking
- As a Customer Delight for Social Media, you’ll need excellent communication skills: verbal, written and listening
- Proactive and quick learner
- Able to adapt to continuously evolving needs to help clients grow their business on the advertising platform
- Ability to multitask and work under pressure
- Availability Monday to Sunday, including rotating weekends
Benefits
- Signing Bonus 3000€
- Possibility of cooperation with leaders in various industries
- Stable work and career progression as a Customer Delight for Social Media
- Investment in training and personal development
- Health Insurance since day one in the company
- Free accommodation in shared apartment (individual room) with bills included
- Initial flight expenses refund
- Annually complementary return flight to your home country (within Europe)
- Free Portuguese language courses, sports activities and organized events
- Monthly and Quarterly Bonus