Spanish Customer Service Representative - Athens
Speakit · Athens · €1,045–€1,100/month (stated in the posting)
On behalf of our client, we are looking for the next Spanish speaker Customer Service Representative to join their team in their offices in Athens. Are you a problem-solver with good communication skills?
If yes, then this job opportunity might be for you!
As a Spanish Customer Service Representative you will:
- Identify and assess customers’ needs
- Provide accurate, valid and complete information by using the right methods and tools
- Meet personal/customer service team targets
- Keep records of customer interactions, comments and complaints
- Communicate promptly, professionally and effectively with customers, utilizing all communication methods – including email, phone and webchat
- Ensure that incidents are resolved in a timely manner to meet defined departmental service level targets
- Enhance customer experience by gathering customer feedback and share with the Product teams
Requirements
- Fluency in Spanish and English (verbal and written) is a must- have
- Fluency in Greek is nice-to- have
- Experience as a Customer Service Representative or similar CS role is appreciated
- Familiarity with the gaming industry is a plus
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, prioritize, and prioritize work
- Computer literacy
- Flexibility to work on shift rotation
Benefits
- Excellent remuneration package
- Outstanding health care medical plan
- Salary: 1045 - 1100 euros gross
- Career development opportunities
- A friendly and modern working environment
Only CVs in English will be reviewed