German speaking Customer Support Specialist - Digital Advertising
Teleperformance · Barcelona · €22,200 (stated in the posting)
Ready to elevate your career and join a fast-growing team in the digital world?
Join our dynamic team at TP in vibrant Barcelona and work on an exciting project with Google Local Services Ads — a game-changing tool for businesses everywhere!
Purpose of the role:
As a member of the TP, you will be working to support live providers in Local Services Ads by Google.
You will become a digital expert on requirements and support, providing expert support and guidance to live providers, becoming a trusted advisor on digital advertising strategies and contributing significantly to their business success.
Responsibilities:
- Lead verification operations, ensuring rigorous validation of licenses, insurance, and business credentials.
- Provide expert-level support and manage complex escalations with precision and professionalism.
- Ensure strict content compliance through proactive monitoring and resolution.
- Analyze provider performance, drive strategic improvements, and contribute to retention initiatives.
- Oversee onboarding processes, ensuring seamless transitions and full compliance.
- Serve as a regional authority on verification standards and onboarding protocols.
- Take initiative in dynamic, cross-functional tasks and contribute to operational excellence.
Requirements
- C2 level of German and English.
- Extensive experience in customer service and stakeholder engagement.
- Exceptional communication, analytical, and organizational skills.
- Proven ability to work autonomously and deliver results under pressure.
- Bachelor’s degree in Business or related fields.
- 2+ years experience in legal compliance, trust & safety, or verification, with deep knowledge of local legislation.
- Familiarity with home services industries (e.g., plumbing, electrical).
Desirable Skills
- Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
- Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
- Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
- Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
- Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
- Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
- Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
- Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification
Benefits
- Full-time (39 hours/week) hybrid position in Barcelona with a salary of €22,200 gross/year plus up to €1,000 gross/year in bonuses.
- Referral Program: Earn up to €2,000 for bringing friends, depending on the language/project.
- Relocation package
- Private Health Insurance.
- Continuous skill development and certifications.
- Clear career growth opportunities supported by coaches and a motivating team environment.
- Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture.
- Prime office location at the World Trade Center, Barcelona, surrounded by the sea
Diversity, Equity & Inclusion
TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.
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