Head of Business
Teleperformance · Barcelona
Your Main Responsibilities Will Be:
- Performance Excellence Management: presentation and analysis of performance and forecast figures to all stakeholders.
- Monitoring performance and building action plans towards improvement of it.
- Build sales strategy and monitor the execution and effectiveness of it.
- Responsible for performance improvement plans and performance appraisal reviews.
- Accountable for team members development and career path clarity.
- Coach their direct report and second level towards their professional development through 1x1 and others.
- Responsible for operating profit: ensuring the most efficient possible operation including
- financial forecasting.
- Responsible for employee satisfaction and motivational and engaging plans execution.
- Managing and engaging different stakeholders towards the improvement of client satisfaction.
Requirements
- Minimum 2 years of experience as Team Manager
- Excellent level of English.
- Strong presentation, analytical and problem-solving skills.
- Demonstrated people motivation and development skills.
- Demonstrated ability to work in a fast-paced, ambiguous environment while prioritizing and managing multiple responsibilities.
- Strong written and verbal communication skills, proficient in business writing.
- Ability to work with multiple projects simultaneously in a complex environment.
Desirable Skills
- Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
- Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
- Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
- Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
- Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
- Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
- Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
- Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification
- AI Proficiency: Understanding und leveraging Artificial Intelligence concepts, including machine learning, data analysis, and automation
- Data Literacy: Reading, interpreting, and analyzing data, enabling informed decision-making based on digital information
Benefits
- Full-time position
- Competitive Salary.
- This is a Hybrid working model in Barcelona.
- Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
- Permanent Contract.
- Relocation package:
- Flight ticket
- Taxi from the airport in Spain to your new accommodation
- Accommodation in a nice individual studio
- Support with a private Health Insurance
- 3 weeks of intense introduction training on products and specific sales training.
- Employment with the world's largest provider of contact center services.
- Excellent work environment, great colleagues, social arrangements and personal development.
- Office location surrounded by the sea (World Trade Center, Barcelona, Spain).
Diversity, Equity & Inclusion
TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.
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