Field Service Technician
The Proactive Technology Group · Greenvale
Looking for a dynamic role that blends client interaction with practical problem-solving? We’re seeking a dependable Field Technician based in Midtown Manhattan to service client sites across Manhattan, Queens, and Brooklyn, along with occasional travel to Greenvale, NY. Spending around 50% of your time in the field, you'll deliver exceptional in-person IT support, resolve technical issues, and help execute client infrastructure projects.
What You'll Do
- Provide onsite and remote Level 1/2 support for client environments.
- Troubleshoot and resolve issues related to:
- Workstations and laptops.
- Microsoft 365 and user account issues.
- Printers and peripheral devices.
- Basic server and line-of-business application issues.
- Network connectivity, wireless access, and firewall-related concerns.
- Travel to client sites to perform technical support, remediation, deployment, and installation work.
- Assist with workstation setups, user onboarding/offboarding, hardware replacements, and office IT moves.
- Support onsite project tasks such as:
- Network equipment installations and replacements.
- Firewall and switch swaps.
- Wireless deployments.
- Endpoint deployments and refreshes.
- Basic server and infrastructure upgrades.
- Escalate complex issues appropriately to senior engineers or project resources.
- Clearly communicate progress, blockers, and technical findings to internal teams and client contacts.
- Document work performed, technical findings, and client environment details in IT Glue.
- Use Halo PSA for ticket management, time entry, and work tracking.
- Use Ninja RMM for remote access, monitoring, and endpoint support.
- Maintain professionalism and strong customer service while representing the company onsite.
- Be flexible with schedule requirements, as some after-hours or early-morning work may be required for client needs or maintenance windows.
You’re a Good Fit If You:
- Have strong troubleshooting skills and are comfortable working independently in the field.
- Communicate clearly with both end users and internal technical teams.
- Are organized, reliable, and detail-oriented.
- Are comfortable balancing reactive support work with scheduled onsite tasks.
- Enjoy working directly with clients and providing a high level of service.
- Can adapt to different client environments and technologies quickly.
- Understand when to resolve issues independently and when to escalate.
Preferred Experience
- 2+ years of experience in a managed services, field support, or IT support role
- Experience supporting:
- Microsoft 365
- Windows 10/11
- Windows Server
- Basic Azure and Entra ID environments
- Network infrastructure including switches, firewalls, and wireless
- Familiarity with technologies such as:
- SonicWall
- Meraki
- UniFi
- Ruckus
- Experience with IT documentation platforms and PSA/ticketing systems preferred.
- Valid driver’s license and ability to travel to client locations as needed.
Position Details
- Job Type: Full-time
- Location: Based onsite in our Midtown Manhattan office.
- Travel: Approximately 50% travel to client sites in Manhattan, Queens, and Brooklyn, with occasional travel to our Greenvale, NY office.
- Schedule: Monday through Friday, 9:30 AM - 6 PM EST, with occasional after-hours work as needed.
Requirements
Ideal Background
· Strong foundational knowledge of Microsoft and networking technologies.
· Interest in long-term technical growth.
· Strong documentation and communication skills.
Certifications that help you stand out (but are not required):
· Microsoft (AZ-104, AZ-800, MD-102, SC-300)
· Cisco CCNA or equivalent
· SonicWall SNSP or Fortinet NSE 5
· VMware VCP
· Google Workspace Administrator
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
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