German-Speaking Technical Support Analyst
transcosmos · Budapest
German-Speaking Technical Support Analyst | Smart Mobility Industry | Budapest
Passionate about technology and love solving problems?
Join our international team and support the next generation of smart mobility products, including intelligent electric scooters and app-connected devices used by customers around the world.
As a Technical Support Analyst, you'll help German-speaking customers get the most out of innovative technology by providing support via phone, chat, and email. Every interaction is an opportunity to make technology simple and create an outstanding customer experience.
- Office Address: 1062 Budapest, Váci út 1-3., Westend Offices, B. tower
- Working Hours: Monday–Friday, 09:00–18:00
- Employment Type: Full-time (40 hours/week)
What You'll Do
- Support customers via phone, chat, and email in German and English.
- Troubleshoot technical issues related to mobile applications, Bluetooth, connectivity, and smart devices.
- Guide customers through product features and functionalities.
- Escalate complex cases to internal teams when necessary.
- Take ownership of customer cases from initial contact to resolution.
- Maintain accurate documentation and comply with data security and privacy requirements.
- Collaborate with colleagues in a dynamic, multicultural environment.
Requirements
What We're Looking For
- German language skills at C1 level.
- English language skills at B2 level or above.
- Strong communication and problem-solving skills.
- Customer-oriented mindset and a genuine willingness to help others.
- Confidence using mobile apps and technology.
- Previous customer support, helpdesk, or BPO experience is an advantage.
You'll Be Successful If You
- Enjoy technology, gadgets, and innovative products.
- Are naturally curious and proactive.
- Stay calm and solution-focused under pressure.
- Thrive in a structured and process-driven environment.
- Bring empathy and professionalism to every customer interaction.
Benefits
What We Offer
- Opportunity to work with a globally recognized technology brand.
- Competitive compensation package.
- Performance-based monthly bonus opportunity.
- Cafeteria benefits.
- Private health insurance.
- Fully paid training and onboarding program.
- Long-term career opportunities within a growing international organization.
- Modern office in the heart of Budapest.
- Friendly and multicultural working environment.
⚠ Please note: A valid EU work permit or existing work authorization in Hungary is required for this position.
Ready to support the future of smart mobility? Apply now and join our team!
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