Splunk ITSI Developer

Two95 International · Kuala Lumpur

We are looking for Splunk ITSI Developer with 4-6 years of experience.

Must Have:

Strong experience in implementing service monitoring for complex systems using Splunk ITSI with at least 1 year experience

Proven experience as a Splunk Administrator (5+ Years) with a focus on ITSI.
Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
Strong understanding of Splunk architecture, data ingestion, and indexing.
Experience with IT Service Intelligence (ITSI) modules, including creating and managing service models, KPIs, and glass tables.

Proficiency in scripting languages (e.g., Python, Bash) for automation and integration tasks.
Familiarity with IT infrastructure and operations, including servers, networks, and applications.
Strong problem-solving skills and the ability to work independently and in a team environment.
Excellent communication skills and the ability to collaborate with technical and non-technical stakeholders.

Preferred Qualifications:
- Splunk Certified Admin or Splunk Certified ITSI Specialist certification.

- Experience in a large enterprise environment. - Familiarity with Helix or other IT service management frameworks.

Responsibilities:

Administer and maintain the Splunk ITSI environment, including configuration, tuning, and upgrades.

Develop and implement ITSI service models, KPIs, and glass tables to monitor the health of key IT services.
Migrate existing dashboard and alerting monitoring capabilities in Enterprise Splunk to ITSI
Collaborate with IT teams to design and implement dashboards, alerts, and reports that provide real-time insights into service performance and availability.
Enable auto-ticketing into helix ticketing platform using NEAP

Troubleshoot and resolve issues related to Splunk ITSI and associated integrations.
Implement best practices for data ingestion, indexing, and storage to ensure optimal performance.
Monitor system performance, capacity, and security, and take proactive measures to address potential issues.
Provide training and support to end-users on how to effectively use Splunk ITSI.
Stay up-to-date with the latest Splunk features and best practices and recommend improvements to our Splunk environment.