Customer Experience Co-ordinator
Universal Business Team · Havant · £27,000–£30,000 (stated in the posting)
We are seeking a proactive and highly organised Customer Experience Co-ordinator to join a dynamic team. In this key role, you will manage customer enquiries and support requests with professionalism, efficiency, and attention to detail.
As a pivotal link between customers and internal teams, particularly sales, you will take ownership of resolving issues, streamlining processes, and ensuring exceptional customer satisfaction. If you thrive in a fast-paced environment and are passionate about delivering high standards of service, this role is for you.
Key Responsibilities
- Handle a variety of customer service and administrative tasks, resolving enquiries with accuracy and efficiency.
- Serve as the primary liaison between customers and the sales team, ensuring seamless communication and support.
- Identify and address process improvements, proactively solving problems and anticipating challenges.
- Take full ownership of customer issues, managing them from start to resolution with minimal supervision.
- Make timely and well-informed decisions to meet deadlines consistently.
- Maintain detailed and accurate records of customer interactions and support activities.
- Represent the company professionally, demonstrating a commitment to service excellence and continuous improvement.
Requirements
- Strong accountability and the ability to own outcomes from start to finish.
- Exceptional problem-solving and decision-making skills with a structured approach.
- High attention to detail and a commitment to thoroughly following procedures.
- Ability to thrive in a fast-paced environment while maintaining professionalism.
- Excellent verbal and written communication skills, always prioritising the customer experience.
- Highly organised with the capability to manage multiple priorities effectively.
- Self-motivated, proactive, and dedicated to exceeding expectations.
Experience and Qualifications
- Educated to A-Level standard or equivalent.
- Previous experience in customer service, sales support, or administrative coordination.
- Proficiency in Microsoft Office, particularly Excel, and experience using CRM systems.
- Demonstrated ability to manage complex customer interactions and collaborate across teams.
Our Values
The ideal Customer Experience Co-ordinator will exemplify our core values:
- A Fire Within – Passionate, energetic, and committed to delivering excellence.
- Deliberately Urgent – Purposeful and efficient, always ahead of deadlines.
- Refreshingly Human – Approachable and emotionally intelligent, fostering collaboration.
- Extreme Ownership – Accountable, solution-driven, and always improving.
- We Think Big! – Creative and innovative, always exceeding expectations.
Benefits
Salary- £27,000- £30,000 basic plus Company wide bonus scheme
Monday- Friday 9am-5pm
Free Parking
Fully stocked Kitchen with free food and drinks
Prosecco Fridays
Company rewards and recognitions
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