Sales Support Executive

Universal Business Team · Northwich · £30,000–£33,000 (stated in the posting)

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An established, family owned business is looking for an organised, proactive people-person who loves getting on the phone and keeping things running smoothly. If you thrive in a busy role and enjoy helping customers and sales teams succeed, this is for you. If you enjoy taking responsibility, building strong relations and driving for results this is the role for you!

What You'll Do

• Process sales orders, send acknowledgements, manage stock bookings
• Deliver brilliant customer service & build strong relationships
• Log and close customer complaints/non‑conformances
• Support field sales with CRM admin, meeting prep & follow-up
• Provide admin support across HR, IT coordination & finance tasks

Requirements

• Confident on the phone and great with customers
• Highly organised, positive, and solutions‑focused
• Strong with Word, Excel, Outlook
• Works closely with the sales team to remove friction and boost productivity

Must-Haves

• 2+ years customer service experience
• B2B experience
• A‑Level calibre (or equivalent)

Nice-to-Haves

• Sales support experience
• Logistics/despatch knowledge
• ERP sales order processing experience

Benefits

• £30,000 - £33,000 Basic
• KPI Related bonus with a realistic OTE of £36,000
• 40 hour working week 8am - 4:30pm

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