Customer Success Specialist - Vio
Valsoft · Beirut
Aspire Software is looking for a Customer Success Specialist to join our team in Lebanon.
Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.
Role Overview
We are looking for a Europe-based Customer Success Specialist to support our growing client base across the DACH region, UK, Ireland, and beyond. This is an entry-level role on our Customer Success team, ideal for someone who is organized, client-focused, and excited about working with AI technology in a fast-moving international environment.
You will work closely with our CSMs, help onboard new dealership clients, handle day-to-day support, and make sure every dealer gets the most out of Viova from day one. There is a clear path to a full CSM role as you grow with the team.
What You Will Do
- Support end-to-end onboarding for new dealership clients, ensuring a smooth and successful start
- Assist clients with setup, configuration questions, and day-to-day usage of the Viova platform
- Handle incoming support tickets and client inquiries in a timely, professional manner
- Help monitor account health and flag potential issues to the CSM team
- Conduct platform walkthroughs and training sessions with dealership staff
- Collect and document client feedback and relay it to the product and tech teams
- Educate clients on Viova AI capabilities to drive adoption and confidence in the platform
- Collaborate closely with CSMs to ensure clients receive consistent, proactive support
Requirements
- 0 to 2 years of experience in customer support, customer success, or a client-facing role
- Fluent in English (spoken and written); ; French and Spanish are a strong plus for our North American dealer clients
- Comfortable with technology and genuinely curious about AI
- A clear, friendly communicator who builds rapport easily
- Organized, detail-oriented, and able to manage multiple tasks at once
- Proactive and self-motivated — you take initiative without waiting to be told
- Experience with SaaS, automotive retail, or tech support is a plus but not required
- Based in Europe and available to work CET or UK business hours
Why Join Viova?
- Work at the intersection of automotive retail and AI — a market that is growing fast
- Clear growth path to a full CSM role as the team expands. We promote from within
- Join an international, collaborative team that moves quickly and values your input
- Competitive salary with access to cutting-edge technology
- Make a real difference for dealerships and their customers every day
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