Customer Service Specialist – APAC
Monster Energy APAC · Shanghai
About Monster Energy:
Forget about blending in. That's not our style. We're the risk takers, the trailblazers, the gamechangers. We're not perfect and we don't pretend to be. We're raw, unfiltered, and a bit unconventional. Our drive is just like our athletes, unrivaled. The power is in your hands to define what success looks like and where you want to take your career. It's not just about what we do, but about who we become on along the way. We are much more than a brand here. We are a way of life, a mindset. Join us.
A Day in the Life:
Own the order-to-delivery process for customer and internal sample orders, partnering closely with customers, logistics, and finance teams to ensure service excellence, order accuracy, on-time execution, and complete SAP system integrity.
The Impact You'll Make:
- Work closely with customers across the assigned territories, in close collaboration with Operations , to address any and all service issues dealing with product supply and sales order fulfillment.
- Receive, organize, and manage data entry of all customer orders to support demand fulfillment in support of company sales objectives, and keep close contact with customers to monitor their FG inventory levels and depletions.
- Receive, organize, and manage data entry of all internal MAT/TDM sample orders for execution of company marketing & sampling activities in each assigned territory.
- Work with internal and external customers to ensure that for sales orders there is a clear transfer of ownership in compliance with company financial accounting procedures, and for sample orders there is timely and accurate accounting of company expenditures.
- Represent Company and the brands effectively to all constituencies, maintaining at all times a professional code of conduct in support of this.
- Execute special projects or assignments as directed by the Company.
- Ensure that Company operational standards, policies, procedures, and practices are followed in a timely and consistent manner.
- Perform other duties as assigned.
Who You Are:
- Between 3-5 years of experience in Inventory Control and Customer Service
- Between 3-5 years of experience in Customer Service or Supply Chain
- Computer Skills: Advance user Microsoft office. Ability to use computer-based ERP system, SAP,SAP HANA experience
- Language: Fluent English as the role requires collaborative work with regional counterparts
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