Sr. Specialist, Customer Acquisition - Inbound (English)
Concentrix · Singapore
Job Title:
Sr. Specialist, Customer Acquisition - Inbound (English)Job Description
As a Customer Acquisition Specialist, you will play a key role in growing our customer base across the SMB segment in APJ. You will identify, engage, and qualify new customers while managing a pipeline of opportunities from initial outreach through to close or handoff.You will research target accounts, develop tailored outreach strategies, and leverage data insights to prioritize high-potential opportunities. This role combines proactive prospecting, consultative selling, and strategic thinking to help customers grow their business through AI solutions while directly contributing to revenue growth.
Key Responsibilities
Own and manage a pipeline of prospective customers from initial contact to qualified opportunity or close
Conduct outbound prospecting through phone, email, social channels
Research target accounts to personalize outreach and identify key decision-makers
Conduct discovery conversations to understand customer business goals, audience, and advertising needs
Position AI solutions aligned to customer acquisition, engagement, and revenue objectives
Qualify leads against established criteria and ensure high-quality pipeline generation
Schedule and support introductory meetings, demos, and campaign discussions with prospective customers
Track outreach activity, pipeline, and customer engagement accurately within CRM systems
Leverage AI-powered tools and analytics to improve prospecting effectiveness, targeting, and conversion rates
Provide market feedback and insights on lead quality, customer trends, and campaign effectiveness
Achieve monthly and quarterly pipeline generation and sales targets
Additional:
Proven ability to communicate persuasively with prospective customers across multiple channels
Experience in outbound prospecting, customer acquisition, inside sales, or digital advertising sales
Strong research and discovery skills to uncover customer needs and business challenges
Growing proficiency in leveraging AI tools and data-driven insights to improve prospecting and conversion
Experience using CRM platforms (Salesforce preferred) and sales engagement tools
Ability to manage competing priorities while maintaining high outreach activity levels
Strong collaboration skills with sales, marketing, and cross-functional teams
Passion for customer engagement, revenue growth, and delivering strong customer experiences
Location:
SGP Singapore - 80 Pasir Panjang Road, 15-83/84 Mapletree Business City #2Language Requirements:
English (Required)Time Type:
Full time