Specialist, Operations Support
Concentrix · Quezon City
Job Title:
Specialist, Operations SupportJob Description
The Reports Analyst is responsible for collecting, analyzing, and interpreting data to provide timely, accurate, and actionable reports that support business operations and decision-making. This role develops dashboards, automates reporting processes, monitors key performance indicators (KPIs), and ensures data integrity across multiple business functions. This position partners cross-functionally with Operations, Training and Quality for reporting and automation needs.Key Responsibilities
1. Reporting & Analytics
- Develop, maintain, and distribute recurring operational and business reports.
- Analyze data to identify trends, patterns, and opportunities for improvement.
- Create dashboards and scorecards to monitor key performance indicators (KPIs).
- Prepare ad hoc reports and data analyses to support business needs.
- Present findings and insights to stakeholders in a clear and concise manner.
2. Data Management
- Extract, validate, and consolidate data from multiple sources.
- Ensure data accuracy, completeness, and consistency across reports.
- Maintain reporting databases, templates, and documentation.
- Troubleshoot reporting discrepancies and recommend corrective actions.
3. Dashboard Development
- Design interactive dashboards and visualizations using reporting tools.
- Continuously improve reporting formats to enhance usability and decision-making.
- Support leadership with executive-level reporting and performance summaries.
4. Process Improvement
- Identify opportunities to automate manual reporting processes.
- Recommend improvements to reporting workflows and data collection methods.
- Support continuous improvement initiatives through data-driven insights.
5. Collaboration
- Partner with cross-functional teams to understand reporting requirements.
- Provide analytical support for projects, audits, and business initiatives.
- Assist users in interpreting reports and understanding business metrics.
Location:
PHL Quezon City - Tera Tower 14th FloorLanguage Requirements:
Time Type:
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