Associate Manager, B2B Sales Support

Concentrix · NU Tower 2

Job Title:

Job Description

The Associate Manager, B2B Sales Support is responsible for supervising the daily activities of the Sales Support team to ensure effective client support and adherence to Service Level Agreements (SLAs). This position manages team performance, conducts workload analysis, and engages with clients/sales teams to align on Key Performance Indicators (KPIs) while driving execution and delivering on strategic objectives. Through effective leadership and communication, he/she/they facilitate a positive team environment to meet client needs in a dynamic and diverse setting.

Supervise day-to-day activities of a team of Sales Support to ensure effective client support and adherence to Service Level Agreements (SLAs)
Monitor and review performance metrics and staff-related matters to support team development and engagement
Conduct regular performance reviews with team members and ensure adherence to the performance management process
Identify and develop succession plans for potential leaders within the team to maintain a strong talent pipeline
Facilitate management meetings and team huddles to keep the team informed about business updates and motivate team members
Lead internal operational reviews and alignment meetings with clients and sales counterparts to achieve desired business outcomes
Collaborate with cross-functional teams to optimize processes and systems that enhance the customer experience for assigned clients
Maintain clear and timely communication with sales support teams and clients to meet customer expectations and resolve escalations

Location:

MYS KL Sentral - NU Tower 2, Level 21, 30, 31, 38 & 40

Language Requirements:

Time Type:

Full time

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