Front Office Host - Hotel & Guest Lounge (Onsite)
WorkNomads · Sofia
We are seeking a dynamic and service-oriented Front Office Host to support our digitally managed hotel operation. This hybrid role combines guest reception duties with beverage service in our guest lounge and breakfast area, which shares space with the hotel’s restaurant. You will provide warm, personal service, guide guests through the digital check-in process and coordinate with hotel staff and procedures. You’ll also support hotel breakfast and assist in serving drinks and light meals during the day.
This position is ideal for someone with hospitality or F&B experience who thrives in a digital, guest-facing environment and enjoys delivering both operational excellence and heartfelt service.
Front Office & Guest Experience
- Greet and assist guests through the digital check-in and check-out process
- Ensure guests are accommodated in rooms that reflect their booking details and preferences
- Maintain awareness of in-house and arriving guests, including special requests and VIPs
- Coordinate with housekeeping to ensure timely room readiness
- Process payments for extra services (upgrades, late check-out, etc.)
- Monitor digital systems and guest communications to resolve any concerns proactively
- Provide basic concierge-style support and coordinate with the back office for smooth operations
Breakfast & Lounge Service
- Set up and monitor the hotel breakfast service (buffet or à la carte as applicable)
- Welcome guests for breakfast, assist with any special dietary needs or preferences
- Serve drinks and light meals during the day in the lounge or restaurant area
- Maintain cleanliness and atmosphere of the lounge area, ensuring a pleasant guest environment
- Follow food safety and hygiene standards
Requirements
- Prior experience in hotel front office, hospitality, or F&B service
- Confident with digital tools and PMS platforms (e.g., Cloudbeds, Opera, tablets, POS systems)
- Comfortable handling food and beverages
- Fluent in English and Bulgarian (other languages are a plus)
- Strong communication and multitasking skills
- Service-first mindset and a natural host personality
- Well-groomed, presentable, and reliable
- Able to work flexible shifts, including mornings, weekends, and holidays
Benefits
Perks of being one of us:
- A local employment contract that offers a comprehensive social welfare package.
- Autonomy: an environment where your technical vision matters, and you own your work-life balance.
- Growth: a personalized career development program to fuel your journey; learn from experts, expand your craft, and work across industries.
- Global vibe: an international, dynamic, remote-first workplace.
- Total Rewards: paid time off and competitive remuneration.
- Community: team get-togethers and networking events are in our DNA!
- Seamless Living: need a base? Digitally check into a spacious room at our WN LAB Hotel, Bulgaria’s biggest and coolest 4★ co-living hotel. No deposit, with special discounted rates for single apartments starting from 660 EUR/month (utilities & cleaning included!).
- Be part of something beyond work: culture, values, impact.
How to Apply / What Happens Next:
1. Send us your CV by hitting the “Apply” button.
2. You will hear from one of our Global Talent Connectors within 5 business days with the next steps.
3. Meet us on MS Teams and tell us what excites you.
4. Next stage could be a test or a task - we want to see what you DO (not just what you say)
5. Along this journey and depending on the role you are applying for, prepare to meet either our Chief Talent Gaucho, your future leader or our Head Honcho!
Want to learn more? Check us out below:
Interest piqued? Join us!
WorkNomads — A Nation Without a Country
We celebrate the right of every human to be themselves and provide opportunities for global talent to shine. Diversity, social equity, and inclusion are at the core of who we are. We create an environment where different voices are respected, heard and empowered in equal measure. We’re breaking down the boundaries by designing a new nomadic economy by enabling people to do what they love and be where they want.