Epic Training & Support Specialist - Vytal Health Partners (VHP) - Long Island NY Region
Vytalize Health · New York City
Your Opportunity
We are seeking an Epic Training & Support Specialist to provide end-user support, workflow assistance, and training, particularly during go-lives, upgrades, and optimization efforts. This role provides frontline support and training to end users, working closely with analyst and build teams to relay real-world feedback.
Vytal Health Partners (VHP) is a growing organization affliliated with Vytalize Health, helping independent physicians offload administrative work so they can focus on patients. VHP is in an exciting growth stage, and now's a great time to join.
What you will do
Provide at-the-elbow support for clinicians and operational staff during go-lives and major initiatives
Deliver end-user training and workflow education for Epic applications
Share feedback on workflow challenges observed during support and training sessions.
Serve as a subject-matter resource for assigned Epic functionality
Assist with workflow testing, training environments, and end-user simulations
Troubleshoot moderately complex issues and determine appropriate resolution or escalation
Create and maintain training materials and support documentation
Support application upgrades and new functionality adoption
What will make you successful here
Associates degree or Medical Assistance certification or equivalent experience
Minimum of 3 years of experience using Epic as an end user
Experience providing Epic application support or training in a healthcare environment
Strong understanding of clinical or operational workflows
Excellent communication and presentation skills
Ability to work independently in a fast-paced, customer-facing environment
Preferred Qualifications
Experience supporting Epic go-lives or large optimization efforts
Formal or informal training or instructional experience
Key Skills & Competencies
Workflow observation and feedback
Adult learning and facilitation
Intermediate Epic application knowledge
Relationship building with clinical stakeholders
Problem-solving and adaptability
Perks/Benefits
Annual Bonus Potential
401(k) Match (100% up to 4%)
Health Benefits Effective Day 1
Health & Wellness Stipend
Please note at no time during our screening, interview, or selection process do we ask for additional personal information (beyond your resume) or account/financial information. We will also never ask for you to purchase anything; nor will we every interview you via text message. Any communication received from a Vytalize Health recruiter during your screening, interviewing, or selection process will come from an email ending in @vytalizehealth.com