Data Center Facility & Operations Manager
Xcellink · Johor Bahru
The Data Center Facilities Management & Operations Manager is responsible for ensuring 100% uptime, high reliability, and operational efficiency of all critical electrical, mechanical, and structural systems within a high-density, multi-tenant Co-location / Hyperscale environment. This role combines hands-on technical leadership, day-to-day facility management, and a rigorous compliance and controlculture.
The ideal candidate is a subject matter expert in developing, reviewing, and executing critical infrastructure documentation—specifically Standard Operating Procedures (SOPs), Methods of Procedure (MOPs), and Emergency Operating Procedures (EOPs)—to eliminate human error, safeguard critical environments during maintenance, and strictly uphold stringent customer SLAs.
Key Responsibilities
Critical Infrastructure Operational Framework (MOP, SOP, EOP)
- Author, review, and formally approve highly detailed Methods of Procedure (MOPs) for high-risk maintenance and active state changes in critical electrical and mechanical systems.
- Establish and continuously audit Standard Operating Procedures (SOPs) for routine, day-to-day site inspections, facility rounds, and performance logging.
- Design, implement, and drill the team on comprehensive Emergency Operating Procedures (EOPs) to ensure immediate, calculated responses to infrastructure failures, blackouts, or critical alarms.
- Lead Root Cause Analysis (RCA) investigations following any operational incidents and update MOPs/EOPs to prevent future occurrences.
Day-to-Day Operations & Maintenance
- Oversee the continuous operation and maintenance of all critical infrastructure, including UPS systems, generators, switchgear, PDU/RPPs, chillers, CRAH/CRAC units, and BMS/EPMS monitoring systems.
- Manage the Preventative Maintenance (PM) schedule and coordinate closely with third-party vendors and critical facilities technicians to ensure work is completed without impact to active payloads.
- Act as the site lead for capacity planning (power, space, cooling) and drive energy efficiency initiatives (PUE optimization).
- Oversee site deployment activities, space allocation, and cross-functional capacity scaling.
Compliance & Audit Management
- Maintain full continuous compliance across the facility, driving alignment with international standards including ISO 27001 (Security), ISO 9001 (Quality), and SOC 2 Type II (Trust Services Criteria).
- Ensure all critical facilities physical controls, logging, and security systems strictly match Uptime Institute Tier III/IV operational and maintenance sustainability requirements.
- Host and lead internal and external compliance audits, providing comprehensive documentation packages, training logs, and equipment maintenance history on demand.
Financial & Budgetary Oversight
- Formulate, justify, and manage the site’s Operational Expenditure (OpEx) and Capital Expenditure (CapEx) budgets.
- Perform variance analysis on lifecycle replacement costs, utility spend (power/water), and critical equipment maintenance agreements.
- Strategically negotiate vendor service level agreements (SLAs) and master service agreements (MSAs) to optimize costs without introducing operational risk.
Team Leadership & Tenant Management
- Supervise, mentor, and build a high-performing team of critical facilities engineers and technicians, ensuring clear accountability and shift coverage.
- Serve as the principal point of contact for hyperscale tenants or retail colocation clients during infrastructure maintenance windows or critical incident updates.
- Foster a strict culture of safety, ensuring adherence to local electrical codes, workplace safety requirements, and data center compliance standards.
Requirements
Requirements
- Diploma or Degree in Electrical Engineering, Mechanical Engineering, Facilities Management, Data Centre Operations or a related discipline.
- 5–8 years of relevant experience in critical facilities, data centre operations or mission-critical infrastructure, with demonstrated experience in a supervisory or management capacity.
- Strong hands-on knowledge of critical electrical and mechanical systems, including UPS, generators, switchgear, PDU/RPP, chillers, CRAH/CRAC, BMS and EPMS.
- Proven experience developing and managing MOP, SOP and EOP frameworks in a mission-critical environment.
- Strong understanding of preventive maintenance, incident management, RCA, capacity planning and change management.
- Experience managing third-party contractors, facilities vendors and maintenance programmes.
- Familiarity with ISO 27001, ISO 9001, SOC 2, Uptime Institute Tier III/IV and relevant local safety/electrical regulations.
- Experience in budget management, vendor management and SLA/contract negotiations.
- Strong leadership and stakeholder management skills, with the ability to communicate effectively with customers, vendors and technical teams.
- Ability to work in a 24×7 critical environment, including participation in emergency response and escalation activities.
- Relevant professional certifications such as CDCP, CDFOM, CDCE, ITIL, Uptime Institute ATD/ATS or equivalent would be an advantage.
Benefits
- Comprehensive benefits package
- Opportunities for professional growth and development
- A supportive and collaborative work environment