OpenText ECM Functional Consultant

Xcellink · Singapore

Responsibilities:

Lead the end-to-end functional design and delivery of OpenText Enterprise Content Management (ECM) solutions, ensuring compliance with project scope, timelines, and quality standards.
Facilitate client workshops to elicit detailed business requirements, process flows, and functional needs.
Translate business requirements into clear functional specifications, use cases, and solution designs.
Configure and customize OpenText modules (e.g., Content Server, Extended ECM, Documentum) including metadata models, workflows, permissions, and integrations.
Design and implement document lifecycle management, access controls, and retention policies in alignment with regulatory and security requirements.
Conduct functional testing, user acceptance testing (UAT) support, and solution validation to ensure system functionality meets business objectives.
Provide advanced troubleshooting and performance optimization for OpenText solutions, working closely with technical teams on defect resolution and system enhancements.
Prepare functional documentation, training materials, and operational guides for business users and administrators.
Mentor and guide junior consultants, assigning tasks and monitoring progress in functional workstreams.
Coordinate with project managers, technical leads, and stakeholders to ensure smooth project delivery and issue resolution.
Stay current on OpenText product updates, security compliance requirements, and ECM best practices, advising clients on potential improvements.

Requirements

Strong understanding of ECM concepts, workflows, metadata management, and integration patterns.
Experience with client engagement, requirements gathering, and solution documentation.
Ability to work on projects requiring Security Cat 2 clearance in Singapore.
Strong problem-solving skills and ability to manage multiple priorities.