Solutions Engineer (Project Services & Operational Excellence)
Xcellink · Singapore
The Solutions Engineer will lead the design, development, and implementation of various new and extended service & solution offerings, ensuring seamless integration into overall enterprise system requirements. This role requires a creative and critical thinker who excels in both technical and business environments, with a focus on driving innovation, technical excellence, and aligning architecture solutions with business goals. The Solutions Engineer will also play a key role in building a robust partner and vendor ecosystem, collaborating with external parties to co-create viable solutions for clients and tender opportunities. This position requires strong leadership in identifying and establishing the best practices and emerging technologies while mentoring junior staff.
Requirements
Job Responsibilities
- Technical Leadership & Solution Design
- Lead the design and implementation of end-to-end service solutions, including infrastructure and application-related components.
- Create and deliver high-quality solutions tailored to meet clients' business needs and technical challenges.
- Ensure alignment between business goals and technology solutions & services, by translating business requirements into technical specifications.
- Partner Ecosystem Development
Consultation and Pre-Sales Oversight
- Work closely with customer success consultants and service delivery teams to understand detailed technical requirements and contribute to solution design.
- Provide technical guidance during the sales and business development lifecycles, including identifying opportunities, preparing proposals, and supporting sales efforts.
- Prepare solution presentations, proposals, and proof-of-concept materials to articulate how the solutions fulfill client needs.
- Project Management and Delivery Oversight
- Oversee the entire project lifecycle from solution design to implementation, ensuring that projects meet technical standards, timelines, and budgetary constraints.
- Align architecture deliverables (e.g., Statement of Work, designs, and schedules) with contractual terms to ensure clarity and agreement.
- Collaborate with Customer Success and Service Delivery teams to ensure a smooth transition from solution design to execution and post-implementation support.
- Innovation and Technological Advancement
- Remain updated on technological advances, industry trends, and market developments, to recommend and lead the adoption of best practices and emerging technologies in the IT ecosystem.
- Propose and implement innovative solutions to resolve unique and complex technical challenges with long-term, organization-wide impact.
Mentoring and Technical Guidance
- Provide mentorship and technical leadership to junior team members, promoting knowledge sharing and skills development.
- Serve as a technical expert and consultant across the organization to ensure high-quality architectural standards and practices are followed.
Qualifications and Skills set:
Education:
- Bachelor’s Degree in IT, Computer Science, or a related field.
- Relevant advanced technical certifications are highly desirable.
Experience
- At least 4-6 years of experience in Solutions Engineerure, infrastructure, or systems design roles.
- Proven track record of designing and delivering complex solutions involving multiple technologies across various IT domains, including networking, systems, cloud, and cybersecurity.
- Experience in working with partners, vendors, or external ecosystems to co-create solutions.
- Strong experience in supporting large-scale projects, particularly in responding to bids or proposals.
Benefits
- Opportunities for professional development and career growth
- A collaborative and supportive work environment
- Exposure to different technical projects and technologies