Specialist, Customer Acquisition (English speaker)

Concentrix · Kuala Lumpur

Job Title:

Job Description

Key Responsibilities
Manage a portfolio of existing B2B clients across multiple product lines (e.g., Mobility, Connectivity, UCaaS/Collaboration, Pay TV & Hospitality, IoT/M2M).
Conduct proactive outreach including qualification, needs analysis, and consultative selling to uncover new opportunities within each account.
Deliver against monthly and quarterly Order Book (OB) targets and other KPIs, such as NPS, response SLAs, and engagement cadence.
Prepare quotations, proposals, and SOP-compliant order submissions with high accuracy and attention to detail.
Maintain account plans, track pipeline in CRM tools, and provide timely updates to stakeholders.
Collaborate with internal teams (Service Line, Pre-Sales, Operations, Billing, Provisioning) to resolve customer issues and ensure end-to-end service delivery.
Build strong customer relationships through consistent follow-ups, value-based conversations, and issue resolution.
Ensure strict compliance with all sales processes, SLAs, workflows, and governance frameworks.
Support escalation handling, service reviews, and customer success engagements where required.

Requirements
Minimum Diploma or above with 1–2 years of experience in B2B Inside Sales, Account Management, Tele-Sales, or Customer Success.
Strong English comprehension, business writing ability, and confident communication skills (verbal and written).
Excellent interpersonal skills with the ability to engage professionally with decision makers and key stakeholders.
Strong presentation skills; able to articulate value propositions clearly and professionally.
Detail-oriented with strong organisational skills for managing multiple accounts simultaneously.
Comfortable working with sales processes, CRM systems, and productivity tools.
A self-starter with strong accountability, resilience, and results-driven mindset.

Location:

MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak

Language Requirements:

Time Type: