Chief Human Resource Officer
xponentiate · Bengaluru
Building the Culture and Leadership Behind a New Kind of Mental Healthcare Platform
Why This Role Exists
Sukoon is building something rare - a mental healthcare system that is not only clinically strong, but deeply human, consistent, and scalable.
As we grow from ~100 to 1000+ beds, the single biggest risk is not capital or infrastructure. It’s people.
This role exists to ensure that as we scale:
- We don’t dilute care
- We don’t lose our culture
- And we build leaders faster than we build beds
Requirements
What You Will Be Responsible For
This is not a traditional HR role.
You will be responsible for building the human system that allows Sukoon to deliver great care - consistently, across multiple locations.
1. Defining and Protecting the Culture
You will shape what “great care” actually looks like in behaviour:
- How staff speak to patients and families
- How teams work together under pressure
- How leaders make decisions
And then ensure this shows up everywhere - not just in one flagship unit
2. Hiring People Who Actually Fit This Model
We are not just hiring for credentials.
We are hiring people who can:
- Handle complexity and emotional intensity
- Work in teams (not silos)
- Deliver high standards without losing empathy
You will build the engine that finds and selects these people - repeatedly.
3. Building Leaders, Not Just Teams
As we scale, we will need:
- Strong unit heads
- Confident clinical leaders
- Operators who can run facilities independently
You will identify, coach, and grow this leadership bench.
Because scale will fail without it.
4. Making Sukoon a Place People Want to Stay
Mental healthcare is demanding.
Burnout is real.
You will ensure:
- People feel supported, not stretched
- Good people stay and grow
- The environment remains serious, but humane
5. Creating Clarity and Accountability
Great culture is not “soft.”
You will help build:
- Clear expectations
- Honest feedback loops
- The ability to deal with underperformance early
So that high standards are maintained without confusion.
6. Working Hand-in-Hand with Operations
You and the Head of Operations will be tightly linked.
- They build the system
- You build the people who make it work
Together, you ensure that:
- Units run well
- Teams function well
- And patients get the care they deserve
Who This Role Is For
- This role is for someone who:
- Has built or scaled teams across multiple locations
- Understands that culture is not slogans - it’s behaviour
- Is comfortable working closely with clinicians and operators
- Can be both thoughtful and decisive
And most importantly:
Someone who believes that how people behave inside a hospital directly shapes patient outcomes
What Success Looks Like
- You walk into any Sukoon unit - and it feels the same
- Patients and families trust the people, not just the brand
- Unit leaders don’t need constant supervision - they step up
- Hiring gets easier because Sukoon has a reputation
- Good people stay, grow, and bring others with them
Benefits
Why This Role Matters
“If we get operations right, we can run hospitals.
If we get people right, we can build a system that truly changes lives.”
This is a chance to build the people engine behind one of the most ambitious mental healthcare platforms in the region.