Cognitive Service Desk Administrator
IPsoft · New York City
Company Description
About IPsoft
IPsoft automates IT and business processes for enterprises across a wide range of industries. Through our portfolio of world leading autonomic and cognitive solutions we provide services that deliver clear outcomes and allow our clients to secure competitive advantage. Headquartered in New York City, IPsoft has offices in 13 countries across the world and serves more than 500 of the world’s leading brands directly as well as more than half of the largest global IT services providers.
Job Description
All clients who call the Help Desk have one thing in common: They have a problem, and they need us to fix it. It’s up to our service desk administrators to provide the best solution in the shortest amount of time.
They do just that, and in the process they work in many types of environments and handle different kinds of mail servers and systems. Our Cognitive service desk administrators are constantly learning and presented with new possibilities.
In a typical day, you will:
- Teach Amelia what to do to and how to address a client issue
- Understand the business processes as specified for a client
- Be able to reword, rework, potentially automate and work that ticket for Amelia
Qualifications
Required:
- Understanding of normal help desk technology
- AS/400 user administration, Batch processes, RSA VPN
- Active Directory
- Solid General Troubleshooting Skills
- Big Picture mentality, very detail oriented and structured,
- The ability to pass along bugs and issues with Amelia to Management and R&D.
Rock Star (Preferred) Qualifications:
- PowerShell knowledge is a plus
Additional Information
• Competitive Base Salary
• Medical Insurance, Dental Insurance and Vision Care
• Life Insurance
• Short Term and Long Term Disability Insurance
• 401(k) Plan
• Flexible Spending Accounts: Health Care, Dependent Care, Transit
• Paid time off