Project Manager
IPsoft · Austin
Company Description
About IPsoft
IPsoft is a global autonomic services provider, delivering Managed Services, Platform-as-a-Service, Automation-as-a-Service and Autonomic Cloud Orchestration. The company’s mission is to power the world with expert systems.
IPsoft leverages advanced autonomics that remediate, on average, more than 56 percent of IT Operations tasks including: event management, incident management, change management, request fulfillment and standard operating procedures. We globally support a wide range of enterprise customers, service providers and telecommunications companies. IPsoft’s autonomic technologies enable clients to realize lowered costs, reduced human errors and enhanced service levels.
Headquartered in New York City, IPsoft has operations in 10 countries across North America, Europe and Asia. IPsoft aims to be a true partner helping businesses achieve better outcomes.
Gartner June 2012 Critical Capabilities Study
Gartner ranks IPsoft #1 overall. Gartner comments:
- “IPsoft is the clear leader in selling highly automated event and incident management services”
- “Only IPsoft is rated higher than “good”. IPsoft...has executed extremely well in terms of creating differentiation from service automation”
- IPsoft ranked #1 in 6 out of 7 categories. We did not win HR management probably because we try to replace people with technology.
Managed Services, ITSM, Automation, Autonomic, IT Outsourcing
- Headquarters
17 State Street 14th Floor New York, NY 10004 United States
- Website
http://www.ipsoft.com
- Industry
Information Technology and Services
- Type
Privately Held
- Company Size
1001-5000 employees
- Founded
1998
Job Description
Overview:
The ability to present technical issues to non-technical audience is an art that our Project Managers have perfected. Our PMs combine a strong technical background with superior communication and interpersonal skills. They deliver presentations to executive stakeholders with ease. They’re fast learners, highly organized, adaptable and above all, passionate about technology.
In a Typical day, you will:
- Lead the execution of enterprise-wide service development strategies and tactics, including analysis, planning, development and transition to operations as well as business process change management.
- Manage both internal and client-side project resources to execute, manage and control projects successfully
- Drive identification of requirements across business units.
- Find early wins and get to production fast with impactful features or project deliverables.
- Serve as thought leader for technical business processes at IPsoft and convert strategies to roadmaps and execution plans.
- Set and meet clear milestones for project delivery.
- Adhere to administrative, reporting and risk SLA's for projects.
- Work closely with technical and product development teams across business units to ensure alignment of all development activities associated with projects.
- Work closely with other stakeholder teams across business units (e.g., sales, finance, security, compliance) to ensure our approach aligns with key business processes and activities and that business leadership feels ownership of IT deliverables.
- Keep abreast of emerging processes, technologies, standards and practices that are associated with relevant IT capabilities.
- Formally initiate and close Service Transition projects
- Author and update internal and external documentation
- Contribute to project management 'Best Practices' across the teams
- Maintain knowledge of the current IPsoft product line
Qualifications
Qualifications
- Passion for technology
- 3+ Years project management experience
- Project Management experience with modern software development methodologies
- Strong technical background, with previous experience in Linux system administration and/or software development and technical
- architecture
- Ability to deal with ambiguity and competing priorities
- Good communication ability to interact and present to executive level stakeholders
- Excellent communications and interpersonal skills
- Ability to quickly learn new technology and new products
- Excellent written and verbal communication skills, strong presentation skills
- Ability to present technical issues to non-technical audiences
- Ability to travel up to 25%
Additional Information
Benefits
• Competitive Base Salary
• Medical Insurance, Dental Insurance and Vision Care
• Life Insurance
• Short Term and Long Term Disability Insurance
• 401(k) Plan
• Flexible Spending Accounts: Health Care, Dependent Care, Transit
• Paid Time Off Bank