Customer Success Manager
Worktrace AI · San Francisco
About us
At Worktrace AI, our mission is to eliminate the AI divide. Frontier AI labs are developing AI that can free people to focus on meaningful, high-impact work—yet, most teams don’t know where to start and are being left behind. We’re building AI that helps teams uncover their best automation opportunities and build those automations.
The role
As the company’s first Customer Success Manager, you will combine customer obsession with AI fluency to help enterprises successfully use Worktrace AI. You’ll partner directly with customers to drive onboarding, use, and expansion of Worktrace within their company. You’ll also be an internal champion for customers to improve the product based on their feedback. You’ll see firsthand how companies transform their business processes with AI and play a key role in making that transformation happen.
What you’ll do
Serve as the primary point of contact to customers for driving successful onboarding, use, and expansion of the product
Diagnose issues by using AI, technical tools, and collaborating with internal engineering teams
Manage vendor onboarding and customer security questionnaires
Translate customer feedback into actionable product improvements
Build customer relationships through regular communication with sponsors and product users
Proactively identify issues to provide a seamless customer experience
Build a deep judgement on customer needs and advocate for those needs internally
Identify opportunities to grow the business within large enterprises
Develop internal playbooks and automations to improve support quality
You’ll excel in this role if you
Have 6+ years experience in customer success, account management or post-sales for technical B2B products
Have expert troubleshooting skills using an AI-first mindset and modern technical tools like Sentry, PostHog, and Supabase
Have experience collaborating cross-functionally on complex escalations
Are customer-obsessed, proactive, and take full ownership of outcomes, from first issue to final resolution
Are passionate about helping enterprises adopt AI
Benefits and perks
Top-of-market salary and equity
Visa sponsorship
Generous health and dental insurance for you and dependents
Unlimited PTO
401K
The Team
Our founders are Angela Jiang (CMU PhD), an early product manager at OpenAI and led the launches of GPT-3.5 and GPT-4, and Deepak Vasisht (MIT PhD), a CS Professor at UIUC who has deployed cutting edge AI into industries spanning agriculture to space. Our team are builders that come from Google DeepMind, Meta, MIT, McKinsey, Twitter, Uber, and HPE. Join us.
Backed by the best in AI and Enterprise
We are supported with a $9.4M seed round led by 8VC and Conviction with participation from funds like OpenAI, SV Angel, and Genius Ventures. Our angels include industry leaders, including Mira Murati (CEO of Thinking Machines Lab), Nick Turley (Head of ChatGPT), Logan Kilpatrick (Google DeepMind), and Ranveer Chandra (Microsoft).
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