Technical Support Professional with German or French (m/f/d)
Honeywell · Bucharest · RON 50,000 (stated in the posting)
We have an opportunity for a Technical Support Professional with German or French to join us at Honeywell, in Bucharest, where you will be offering Level 1 technical support for Fire Systems, providing answers and solutions related to the product portfolio.
This is a hybrid role, 3 days at the office + 2 days work from home model.
Key responsibilities
- Coverage of Technical Support Helpdesk phone & e-mail
- Document all interactions with the customers
- Point of escalation for Level I Specialists
- Handle internal and external customer related issues and concerns through approved communication channels
- Active involvement in developing the internal/external article database, by constantly creating/updating new and existing articles, with the purpose of facilitating technical information and procedures to customers and being utilized by all team members for solving customer queries.
- Ensuring technical knowledge and expertise on relevant products in a portfolio, including legislative and regulatory approvals, is maintained at a high level.
- Develop FAQ’s, Technical Tips, and ‘How-To ’videos on Hardware and Software applications to achieve KCS maturity
- Support the development of internal documentation
- Working closely with L2 agents to develop product knowledge and achieve independent call handling (attend Q&A and refresh training sessions, use self-learning sessions in the local lab)
- Maintain acceptable call evaluation requirement, KPIs & VOC
- Comply to Honeywell labor regulations and the department internal rules, ensuring line coverage and being an adept of best practices, following to constantly achieve business KPI’s
Key skills and qualifications
- Degree level technical background achieved through appropriate educational study.
- English and German or French language skills professional level (min B2)
- Previous experience in a technical support environment
- Understand customer’s needs
- Problem solving orientation
- Focused on developing self & others
- Analytical thinking and attention to details
- Has a hands-on approach
- Interpersonal skills
- Oral & written communication at all levels
- Strong team player
We value
- Strong knowledge of Windows 7, 8, 10; Server 2008, 2012
- Strong knowledge of Microsoft Outlook
Our offer
- 3 + 2 hybrid work arrangement to support your work-life balance
- Competitive Salary regularly increased based on your performance
- Enjoy 25 vacation days per year, plus extra days off for life's special events
- We provide meal vouchers
- Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)
- Medical Insurance Plan paid by the company
- Christmas and Easter bonuses
- Recognition & referral bonus programs
- Comprehensive induction, ongoing training and development to set you up for success
- In-house and external learning platforms (Udemy) to continue to expand your skills
- Work experience opportunities to help you grow your career with us
- Global employee networks to help you connect and grow
- Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
- In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids
- Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment
- Your family is growing while working at Honeywell? We congratulate you by offering special bonuses
- Frequent Employee Engagement activities fostering an inclusive and diverse work environment
- Fresh fruit days in the office
Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!
#TheFutureIsWhatWeMakeIt
#LiHybrid
Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.