Senior Accounts Receivable and Collections Analyst
Teads · Gurugram
About Teads
Teads is a leading omnichannel advertising platform building the future of digital advertising where quality content, trusted publishers, ambitious brands, and human creativity can thrive. Operating at true scale - processing 18 billion ad opportunities every single day - we connect global brands with a monthly reach of over 2.2 billion unique users.
At Teads, we believe your impact travels further. We are a borderless team of 1,700+ innovators across 30+ countries who favor outcome over tenure, value trusted autonomy, and use predictive AI to amplify human ingenuity rather than replace it. We move at pace, tackle genuinely complex problems, and foster a high-accountability culture that stays genuinely human. If you are looking for room to build and meaningful scope, you belong here. Learn more at www.teads.com.
About the opportunity
The Senior Accounts Receivable & Collections Analyst plays a critical role in supporting the company's global financial operations by leading the accounts receivable and collections function across an international customer portfolio. Combining strong operational execution with a proactive, customer-focused approach, this role is responsible for optimizing collections, resolving complex billing and payment issues, and ensuring a seamless customer experience.
As a subject matter expert for AR systems such as NetSuite, SAP, and Salesforce, you will drive process improvements, maintain data integrity, and enhance the efficiency of the order-to-cash cycle. You will also produce timely and insightful reporting on accounts receivable performance, debtor balances, cash collections, and bad debt exposure, providing valuable insights to business stakeholders while building strong relationships with customers and cross-functional teams.
A day in the life
- Arrive with a live view of global portfolio aging to identify exactly where pressure points are before the first call of the day.
- Contact customers (agencies, Enterprise, and brand clients) by telephone and email to move collections forward on high-risk accounts.
- Maintain positive relationships with our customers by providing excellent, responsive service.
- Maintain meticulous notes on follow-up and contact within ERP and CRM systems so nothing falls through overnight.
- Handle a non-stop flow of cases, DIY billing queries, and financial requests via a shared inbox and Salesforce with high operational resilience.
- Send monthly statements to customers and resolve discrepancies immediately upon receipt.
- Reduce DSO (Days Sales Outstanding), improve CEI (Collection Effectiveness Index), and minimize bad debt expense of the assigned global portfolio.
- Identify systemic billing or operational issues impacting cash flow and proactively lead cross-functional resolution efforts.
- Act as a key contributor in cash forecasting by providing accurate short- and long-term collection projections based on portfolio trends.
- Communicate real-time account status, risks, and next actions proactively to Sales and Account Managers.
- Oversee daily cash applications in ERP systems and lead investigations into complex unallocated/unapplied cash receipts.
- Issue reminder and legal notices to customers based on the Credit Control policy.
- Collaborate with Internal Sales, AMs, Finance, Legal, and billing teams with an "on-your-toes" urgency to resolve discrepancies and unblock revenue.
- Monitor and report on potential bad debts and portfolio health with a sharp, numerical eye.
- Strengthen internal controls and compliance around AR processes, ensuring audit readiness and policy adherence.
- Determine when accounts should be sent to outside collection agencies when all internal strategic efforts have been exhausted.
- Generate sophisticated monthly and ad-hoc reporting metrics on the performance of the portfolio.
- Lead the setting of credit limits for new and existing customers.
- Manage credit card workflows end-to-end, including charges, refunds, and formally challenging invalid chargebacks with supporting evidence.
- Actively leverage Enterprise AI platforms (Gemini, ChatGPT, Claude, etc.) to drive process optimization, build automations, and streamline collection workflows.
What you’ll bring
- Minimum 10–12 years’ experience in an Accounts Receivable / Collections role.
- Ability to adjust priorities instantly under pressure to meet non-stop deadlines.
- High stamina and flexibility within a constantly changing, high-volume environment.
- Elite interpersonal and diplomatic negotiation skills.
- Excellent verbal and written communication skills suitable for senior stakeholders.
- Ability to cooperate and lead collaboration effectively with team members.
- Proven track record of reducing DSO and improving cash collections.
- Sharp, proactive attitude – the ability to take immediate initiative to get things done.
- Expert Microsoft Excel (Power Query/Pivot) and IT skills with an exceptional eye for numbers.
- Highly motivated with a continuous eye for process improvement and automation.
- Deep expertise in managing global portfolios across multiple currencies and international markets.
- Deep expertise in Tier-1 ERP and CRM ecosystems (e.g., SAP, NetSuite, Salesforce) with the ability to drive system-related projects.
- AI-savvy and curious about technology; comfort using Enterprise AI tools to automate repetitive tasks.
- Experience of working with advertising/marketing agencies is highly preferred
Life at Teads
At Teads, we don’t just offer jobs. We blend creativity, technology, and cutting-edge data to shape the future of media.
As a Teadster, you’ll work alongside smart humans, collaborate with meaningful brands, and leverage advanced AI and automation to redefine how advertising works in a transparent, privacy-first world.
We are builders, innovators, and future-thinkers. If you are excited by the evolution of technology and ready to embrace the future of AI-driven media, you belong here.
Why Join Us?
- A New Era of Media: We’ve merged two open internet category leaders, Outbrain and Teads to create a unified omnichannel platform. Together, we drive results from branding to performance across CTV, mobile, and web.
- AI-Powered Innovation: We actively embrace AI and next-gen technology to solve complex industry challenges. We look for curious minds who aren't afraid to experiment, adapt, and lead the charge into the future of digital advertising.
- Growth & High Performance: Our culture is dynamic, global, and built on excellence. We are committed to your success, offering the modern tools, mentorship, and development opportunities you need to thrive.
- Belonging & Impact: We foster a welcoming, diverse environment where approachable, resourceful, and passionate people excel. Through our employee-led Employee Resource Groups (ERGs), you can actively drive change in areas like sustainability, women’s empowerment, charitable initiatives, and DE&I.
Equal Opportunity Employer
Teads is committed to diversity, equity, and inclusion at all stages of recruitment and employment. We celebrate unique perspectives and are dedicated to building a team that reflects the global communities we serve.