Commercial Finance Business Partner
THG Ingenuity · Manchester
About THG Ingenuity
THG Ingenuity is a proprietary Software-as-a-Service (SaaS) technology, robotics, and operations platform built for global ecommerce. Developed through more than two decades of operating ecommerce and retail services at scale, its software and automation capabilities have been engineered, tested, and refined through the real-world demands of managing complex commerce operations. Today, THG Ingenuity provides an integrating operating environment that enables brands to intelligently optimise the entire commerce lifecycle from browsing and checkout to AI inventory management and forecasting, automated fulfilment, carrier control, and customer experience. The platform comprises:
- THG Fulfil: The fulfilment operating system for global ecommerce. Delivered via a proprietary SaaS and Robotics-as-a-Service (RaaS) model, THG Fulfil orchestrates every stage of checkout, fulfilment, delivery, and customer experience through an integrated system.
- THG Studios: The UK's most innovative creative hub, helping brands create content that connects, experiences that engage, and IP that scales, all from its end-to-end, in-house facilities.
- THG Commerce: A cloud-native technology stack enabling retailers and brands to create intelligent, AI-powered, digital shopping experiences, while integrated marketplace and social commerce functionality allows brands to reach customers across every sales channel
With its expertise in building and scaling brands, THG Ingenuity is uniquely positioned to bring pertinent, pragmatic, and global know-how across all aspects of commerce.
Commercial Finance Business Partner
Role Overview
We are seeking a Commercial Finance Business Partner to lead the financial review, onboarding and commercial governance of new THG Ingenuity clients. This is a highly visible role that sits at the heart of Commercial, Operations, Solutions and Finance, ensuring client contracts, billing structures and operational processes are accurately translated into scalable financial and system solutions.
The successful candidate will own the commercial finance onboarding process from contract review through to billing implementation, ensuring clients are integrated efficiently, commercially aligned and capable of being billed accurately from day one. The role requires exceptional organisation, attention to detail and stakeholder management skills, with a strong focus on governance, contract management and process improvement.
In addition, the role will lead a team of four finance professionals responsible for revenue accounting, client profitability analysis, inventory finance, forecasting and fixed cost management.
Key Responsibilities
Commercial Review & Client Onboarding
- Lead the financial review of new client opportunities and contract negotiations.
- Assess commercial viability, profitability and operational implications of new business opportunities.
- Partner with Commercial, Solutions and Operations teams to ensure a seamless onboarding process.
- Ensure contractual commitments, pricing structures and billing requirements are fully understood and successfully implemented.
- Provide financial challenge and insight throughout the onboarding lifecycle.
Contract Governance & Billing Management
- Own the review, interpretation and maintenance of client contracts.
- Establish and maintain a central contract repository, ensuring commercial terms are accurately documented, controlled and accessible across the business.
- Ensure all contractual billing provisions are understood and reflected within operational and finance systems.
- Develop robust governance processes to manage contract amendments, pricing changes and renewals.
- Act as the key finance contact for contract-related queries and commercial escalations.
- Partner with Data teams to automate the billing process.
Systems & Process Development
- Work closely with Solutions and Operational teams to develop scalable processes and systems that support accurate billing and revenue recognition.
- Drive continuous improvement in onboarding, contract management and billing processes.
- Support automation initiatives to reduce manual intervention and improve control.
Commercial Finance & Business Partnering
- Partner with operational stakeholders to understand service delivery models and cost drivers.
- Support pricing reviews, client profitability analysis and commercial decision-making.
- Deliver meaningful financial insights to support revenue growth and margin improvement.
- Identify risks and opportunities arising from contractual arrangements and operational delivery.
Team Leadership
- Lead and develop a team of four finance professionals across:
- Revenue calculations and billing analysis
- Client profitability reporting
- Inventory management and reporting
- Forecasting and planning
- Fixed cost management
- Provide coaching, development and performance leadership to create a high-performing finance team.
- Ensure robust financial controls, reporting accuracy and delivery against key deadlines.
Skills & Experience
Essential
- Qualified accountant (ACA, ACCA or CIMA).
- Strong commercial finance or business partnering experience.
- Experience reviewing commercial contracts and translating contractual terms into operational and financial processes.
- Proven ability to manage complex stakeholder relationships across Finance, Commercial and Operations.
- Strong analytical and problem-solving skills.
- Highly organised, detail-oriented and able to manage multiple projects simultaneously.
- Experience leading and developing finance teams.
Desirable
- Experience within fulfilment, logistics, e-commerce or operational finance environments.
- Knowledge of revenue recognition, client billing and contract governance.
- Experience implementing finance processes, systems or automation solutions.
- Advanced Excel, Power BI or data analytics capability.
Key Attributes
- Commercially minded and customer focused.
- Highly organised and process driven.
- Strong attention to detail and governance.
- Confident communicator with the ability to challenge constructively.
- Self-motivated and disciplined.
- Comfortable operating in a fast-paced, high-growth environment.
- Continuous improvement mindset with a passion for driving scalable solutions.
Why Join?
This is an opportunity to shape and build a critical finance function that sits at the centre of THG Ingenuity's growth agenda. The role offers significant exposure to senior stakeholders, new client acquisitions, commercial decision-making and finance transformation initiatives, whilst leading a team that directly supports revenue growth and operational excellence.
THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.
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