Customer Enablement Specialist (f/m/d)
think-cell · Berlin
Customer Enablement Specialist - Join Our Innovative Team at thinkcell Software
Our Story
At thinkcell, we create powerful software solutions that help professionals be more efficient and productive. Founded in 2002 and based in Berlin, our tools integrate seamlessly with Microsoft Office to help users create presentations, charts, and diagrams with ease. Our dynamic, international team values creativity, collaboration, and technical excellence.
What You Will Do
The Customer Enablement Specialist will be responsible for ensuring the enablement of thinkcell customers by delivering training, workshops, and best practices to a defined set of customer accounts within a specific geographical region.
Key Responsibilities:
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Collaborate with Account Executives to drive account growth and execute plays that address churn risks, ensuring high customer satisfaction.
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Lead thinkcell training sessions and workshops, enhancing software adoption and value realization.
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Gather customer feedback and share insights with product and marketing teams to drive product improvements and customer success.
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Maintain accurate and up-to-date customer data and opportunities in systems like Salesforce.
You will be great for this position if you have
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2+ years in Customer Enablement, Customer Success or Account Management, preferably in SaaS.
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Professional-level proficiency in German and English required, both written and spoken.
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Proven track record in creating and delivering training programs.
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Excellent written verbal and communication skills.
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Proven ability to analyze feedback and drive actionable results.
- Willingness to work on-site in our Berlin office 4 days per week, with 1 remote day
Location: Berlin, Germany
Our Values
As part of our team, you will embody and help shape the following principles that define us:
Forward Thinking: We embrace change and challenge the status quo.
Ownership: We take pride in our work and learn from our mistakes.
Customer First: We prioritize delivering lasting value.
Unified Team: We foster collaboration, respect, and integrity.
Strive for Excellence: We set ambitious goals and pursue quality.
We believe in a human hiring process, every application is personally reviewed.
Why is thinkcell the right place for you?
We empower over 1.3 million users across 35,000 companies, including top consulting firms and major global enterprises. With offices in Berlin, Denver, Munich, London, Tokyo, and Dubai, we’re a diverse team of over 250 people, committed to innovation and excellence.
thinkcell is more than a job – it's a chance to be part of an innovative, inclusive team that values collaboration and growth. We encourage applicants from all backgrounds to apply. Together, we can shape the future of productivity software. We can’t wait to see what you’ll bring to the team!