Corporate Travel Operation
ExxonMobil · Bengaluru
About us
At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world’s largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for.
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- ExxonMobil’s affiliates in India
ExxonMobil has multiple businesses in India and offices in Bengaluru, Gurugram, and Mumbai.
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To know more about our business operations in India, visit ExxonMobil India.
Job Roles Responsibilities
Key Responsibilities
- Recommend and implement innovative business strategies and identify efficiencies to elevate travel operations, enhancing the overall traveler experience.
- Provide insight into corporate travel industry best practices and make recommendations to create operational efficiencies.
- Proactively engage with key stakeholders and business divisions with analysis and recommendations to influence traveler behavior and drive cost savings and technology adoption.
- Collaborate and partner closely with category managers and technology manager on business requirements and unique regional/local needs to optimize travel program offerings.
- Partner with key functional groups to align business needs and requirements and enable efficiencies in the travel process.
- Support day-to-day operations by troubleshooting issues, identifying transactional efficiencies and ensuring alignment with commercial strategies.
- Ensure required operational and controls processes are followed across the designated geography.
- Responsible for implementation of new agreements / initiatives / products, program administration, agency stewardship and customer support.
• Oversee MSP performance, project delivery, and service delivery within provider´s scope.
• Ad hoc: provide operational insights and service delivery expectations for bid evaluations. Actively participate in bid evaluations and reviews.
Job Requirements
- Bi-lingual (local language and English)
- Bachelor degree and above
- Strong understanding of the global business travel industry, including working knowledge of business travel service delivery, technology, and processes.
- 5 years travel operations experience desired, awareness of global travel landscape.
- Proven ability to work cross-functionally in a global, multicultural environment to drive global travel program success
- Strong quantitative, analytical and problem solving skills.
- Detail oriented with strong organizational skills to deal with multiple, shifting priorities in a fast-paced environment.
- Able to simplify complex concepts into layman’s terms for greater stakeholder understanding.
- Critical thinker - able to propose solutions which challenge the status quo and identify root cause of service issues and employ sustainable solutions.
- Proactive, self-starter with a high level of initiative and ability to own projects from initial inquiry to completion.
- Strong customer service focus with demonstrated leadership skills and ability to interact with all levels of management.
• Building strong vendor relationships and managing third parties effectively, while holding them accountable for their deliverables.
Preferred Knowledge / Skills / Abilities
- Excellent oral and written communication skills.
- Makes sound decisions while considering and managing risks.
- Effective negotiation, advocacy and influencing.
- Project planning and execution.
Excellent interpersonal skills
Job Group Capability
Job Group
Job Role Description
Job Role Responsibilities
- Develop key metrics and monitor process performance; report on key metric to track improvements and identify further opportunities
- Oversee the maintenance and upgrades of WFE process related systems
- Manage complex tasks
- Research and evaluate emerging trends and technologies within the field, proposing innovative solutions to drive continuous improvement
- Lead medium-complexity projects; support complex project execution
- Provide training and support to team members on new processes and best practices
Functional Skills
Nothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship.
Exxon Mobil Corporation has numerous affiliates, many with names that include ExxonMobil, Exxon, Esso and Mobil. For convenience and simplicity, those terms and terms like corporation, company, our, we and its are sometimes used as abbreviated references to specific affiliates or affiliate groups. Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity. Similarly, ExxonMobil has business relationships with thousands of customers, suppliers, governments, and others. For convenience and simplicity, words like venture, joint venture, partnership, co-venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships.
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