CM and LEssor Management Lead
Globe Telecom · 15F W City Center
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description
Manages contract negotiations, compliance, and vendor performance, while coordinating with lessors and stakeholders to ensure effective execution and resolution of operational issues.DUTIES AND RESPONSIBILITIES:
Work closely with Cluster Head (CH) and Territory Head (TH) to formulate plans and programs to ensure achievement of target and identify improvement opportunities to drive efficient team operations.
Schedule ILM vendor performance review with team leader towards delivery of required services according to the agreed scope and standards
Conduct vendor performance review (MORS , cadences) and discussion of process improvements with team leader of vendors to align the group objectives
Conduct thorough and regular monitoring and update on the status of the project with vendor partner
Handle special projects and other initiatives that support ILM operations
Conduct field audits to ensure consistency in vendor performance
Drives use of tools and compliance to ways of working
Ensures vendor manpower and other resources sufficient to support the target
Implement together with vendor partner ways of working towards solutioning of escalations via quick kill & end to end execution for a long term resolutions
Manage and provide assistance in the troubleshooting and resolving project issues concerns
Adhere to ways of means on how to save on operating costs
Processing of ELAS in Maximo
Review and endorsement of schedule of payment approval to PPM
Review and endorsement of returned contract for compliance to the vendor
Final approval of contract processed and submission to DMO (?)
Monitor aging of sites based on the milestone
Tracks progress and follow through issues/action steps monitoring
Meet with lessor, brgy, HOA, LGU demanding GT presence during negotiations
Coordination with support groups to ensure resolution of the issues such as access restriction, delayed or non-payment of lease, contract renewal or creation, amendment of contract, addendum to the contract, technical concerns
Resolve/process issues at the first level of escalations like change of payee, change bank details and advance lease payment requests
Ensure timely updates to lessors on ongoing cases are provided
Ensure timely updates to internal stakeholders on ongoing cases are provided
KPIs:
OPEX Variance for assigned region
Lease TCO for Renewal for the assigned region
Zero downtime for SRW Sites for the assigned region
Resolution of all Issue for the assigned region
Reduction of top 3 recurring lessor issues (in year target) for the assigned region
100% Timely Execution of Transactional and Relational NPS for the assigned region
TOP 3-5 DELIVERABLES:
Contract Administration
Vendor and Lessor Coordination
Performance Tracking and Reporting
Issue Resolution and Escalation Management
Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.