Concessions Supervisor

University System of New Hampshire · University of New Hampshire – Main Campus

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Responsible for supervising and coordinating assigned staff while actively participating in food service activities across multiple concepts simultaneously. Duties include food preparation, handling, and service based on business needs. Provides hands-on quality control and assurance (taste and presentation), and performs routine walkthroughs to assess merchandising, cleanliness, equipment maintenance, and safety.

Duties/Responsibilities

Primary Responsibilities (70%)

• The core function of this position involves the active supervision and execution of daily food service operations across multiple dining concepts. This includes direct participation in food preparation, handling, and service, ensuring consistent quality control and assurance in both taste and presentation. The role also requires regular assessment of operational needs such as merchandising, cleanliness, equipment maintenance, and safety. The supervisor is expected to identify and address business demands as they arise, including responding to staffing shortages and operational issues. Ensuring that all necessary food supplies, utensils, event signage, and equipment are readily available and in working order is a critical part of maintaining efficient service delivery.

Staff and Training (15%)

• This position is responsible for the full cycle of student staffing, including recruiting, hiring, onboarding, scheduling, and supervision. The supervisor must foster a positive and productive work environment through regular coaching and by enforcing expectations related to attendance, productivity, and professional behavior. In addition, the role includes administering corrective actions as necessary, providing performance feedback, and supporting team development throughout the shift.

Administrative & Compliance (15%)

• In support of operational and institutional requirements, this role includes a range of administrative responsibilities. These include managing purchasing and inventory for food, beverages, and supplies, maintaining accurate daily records such as shift summaries, POS reports, invoices, and timecards, and coordinating equipment maintenance. The supervisor ensures compliance with all applicable regulations and policies governed by external agencies (such as Fire, Police, and DHHS) as well as internal bodies like USNH. Proper documentation of credit card reader logs, temperature checks, and equipment maintenance records is essential.

Minimum Qualifications

• HS education or equivalent; 2 years of minimum experience in food operation

Knowledge, Skills & Abilities:

• Food service techniques, including preparation, handling, and multi-concept service operations

• Sanitation standards, food safety regulations, and appropriate PPE usage

• Commercial kitchen equipment operation and basic maintenance (e.g., ovens, slicers, fryolators)

• Point-of-Sale (POS) systems and recordkeeping procedures

• PCI-DSS compliance as it relates to payment processing in food service

• ServSafe Certification or equivalent food safety training (preferred)

• Strong interpersonal and guest service skills

• Effective communication across diverse teams

• Time management and multitasking in a fast-paced, high-volume setting

• Conflict resolution and disciplinary process implementation

• Ability to work a flexible schedule, including nights and weekends

• Ability to lift, bend, twist, push, and pull loads up to 50 lbs

• Ability to remain calm, focused, and decisive under pressure or during emergencies

• Ability to wear and use personal protective equipment (PPE) as required

• Ability to supervise independently and manage shifting priorities

• Ability to maintain confidentiality and uphold safety/security protocols

• Ability to complete administrative and compliance-related tasks accurately and efficiently

• High school graduation or equivalent

• Two years of supervisory experience in a food service operation.

• Knowledge of food service techniques, sanitation, and safety.

• Must be able to work a flexible schedule that may include nights and weekends

• ServSafe Certified

• Working knowledge of Microsoft office software.

• PCI Certification

• Defensive Driving Certification

• TIPS-Alcohol Certification or the ability to obtain the proper certifications within six-months of employment

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

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