Telephony Developer

Questronix · Metro Manila

Responsible for handling developments for telephony system used by contact center.
Develop call flow scripts and assess user experience based on contact center requirement.
Technical support for call flow changes and initiatives
Oversees the preparation and planning of call flows and communication improvements.

Requirements

At least 2 years experience on coding and development on Voice Solutions
Has knowledge and background on call flow development
Programming Languages: Java VXML, Php, SQL, VoiceXML
Web Scripting: HTML, JSP, JavaScript
Database Systems: Oracle/ Microsoft SQL Applications: Microsoft, WebSphere, Eclipse, NetBeans, Postman, Aspect, Twilio or any contact center platform
Has knowledge on API integrations and development