Project Manager – Healthcare Operations

Children's Healthcare of Atlanta · Children's Healthcare of Atlanta Support Center

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Work Shift

Day

Work Day(s)

Monday-Friday

Shift Start Time

8:00 AM

Shift End Time

5:30 PM

Worker Sub-Type

Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Job Description

The Project Manager is responsible for leading complex operational and supply chain projects across Supply Chain and Ancillary Services, with accountability for project design, planning, execution, facilitation, implementation, change management, and sustainment. The role manages projects to defined scope, timeline, budget, quality, service, and operational performance expectations. This individual is responsible for working closely with clinical, operational, financial, technology, and vendor stakeholders. The Project Manager develops project charters, workplans, governance structures, communication plans, risk and issue logs, and performance dashboards to support transparent decision-making and successful implementation. The Project Manager evaluates project outcomes, identifies lessons learned, supports standard work and adoption plans, and makes recommendations to Supply Chain and operational leadership to drive measurable, sustainable improvement. This role may provide functional direction, coaching, and work coordination for project coordinators, analysts, and cross-functional project team members.

Job Description

Experience

Minimum of 5 years of experience managing projects, operational initiatives, process improvement efforts, or cross-functional workstreams in healthcare, supply chain, logistics, ancillary services, hospital operations, or a comparable complex service environment.

Preferred Qualifications

Master’s degree in business administration, health administration, supply chain management, industrial engineering, operations management, or related field
Project Management Professional (PMP), Certified Associate in Project Management (CAPM), Lean Six Sigma, Certified Healthcare Operations Professional, or equivalent project/process improvement certification
Healthcare operations, supply chain, logistics, procedural services, ambulatory operations, pharmacy, laboratory, facilities, or ancillary services project experience
Experience leading system-level or multi-site operational projects, technology implementations, workflow redesigns, new facility activations, or service expansion initiatives
Experience with project governance, executive reporting, stakeholder management, vendor coordination, and change adoption
Experience providing functional direction, coaching, or supervision to project coordinators, analysts, or cross-functional project team members

Education

Bachelor’s degree or equivalent combination of education and relevant experience required.

Certification Summary

No professional certifications required.

Knowledge, Skills and Abilities

Advanced knowledge of project management practices, including project charters, work breakdown structures, schedules, resource plans, risks/issues logs, governance routines, and status reporting
Proficiency with project management and collaboration tools such as Microsoft Project, Smartsheet, Microsoft Planner, Teams, SharePoint, or comparable platforms
Demonstrated ability to develop and monitor operational metrics, dashboards, scorecards, and project benefit realization plans
Demonstrated ability to analyze and interpret data, processes, workflows, and systems to identify root causes, risks, opportunities, and measurable improvement actions
Strong leadership, facilitation, relationship management, and influencing skills with the ability to align clinical, operational, finance, technology, and vendor stakeholders
Excellent written, verbal, and presentation skills with the ability to communicate project status, decisions, risks, and recommendations clearly to frontline teams, managers, directors, and senior leaders
Ability to manage multiple complex projects simultaneously, prioritize competing demands, and maintain progress despite ambiguity, resource constraints, and operational disruption
Ability to build trust, support adoption, and lead change across departments and locations while maintaining a customer-service and patient-care orientation
Demonstrated ability to build and lead collaborative, cross-functional project teams and provide functional direction to project coordinators, analysts, or assigned team members

Job Responsibilities

Lead the full project lifecycle for assigned initiatives, including intake, charter development, scope definition, planning, governance, execution, implementation, sustainment, and closeout
Create, manage, and execute project scope, schedules, resource plans, budgets, milestones, deliverables, metrics, and change management activities
Develop project charters, workplans, communication plans, governance structures, stakeholder maps, risk/issue logs, decision logs, and executive-level status reports
Clearly, concisely, and professionally communicate project plans, progress, risks, decisions, business goals, and governance expectations to project teams, operational leaders, vendors, and senior leadership
Identify, escalate, and manage project risks, issues, dependencies, constraints, and opportunities proactively, recommending mitigation strategies and decision options
Collaborate with clinical, operational, finance, technology, supply chain, ancillary services, and vendor partners to align project activities with operational priorities and patient-care needs
Facilitate cross-functional meetings, workshops, readiness reviews, implementation planning sessions, process mapping sessions, and post-implementation reviews
Ensure project deliverables are completed on time, within scope, within budget expectations, and aligned with quality, safety, service, compliance, and operational performance goals
Analyze and interpret data, workflows, processes, systems, and performance trends to develop recommendations, business cases, action plans, and measurable improvement opportunities
Maintain and improve project management methodologies, tools, templates, dashboards, and common practices to strengthen consistency, transparency, and effectiveness across projects
Partner with leaders to monitor project benefit realization, including operational KPIs, service levels, process efficiency, supply availability, cost savings, risk reduction, and stakeholder satisfaction
Coordinate vendor activities, implementation tasks, timelines, deliverables, and issue resolution for projects involving external partners or technology solutions
Develop, recommend, and implement action plans to resolve project barriers and ensure successful completion of assigned projects within specified timeframes
Provide functional direction, coaching, onboarding support, and day-to-day work coordination for project coordinators, analysts, or assigned project team members
Mentor team members to encourage personal and professional growth and promote continued skill development in project management, process improvement, and healthcare operations

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address

1575 Northeast Expy NE

Job Family

Program/Project Management

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