Application Developer - ServiceNow

University Health · University Health 4 (UH4)

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Build Technology That Makes a Difference

At University Health, technology plays an important role in helping our teams deliver exceptional care and support the work happening across our organization.

As an Application Developer, you’ll be part of the team behind the applications and systems that help keep our operations running effectively.

This is an opportunity for a developer who enjoys solving problems, collaborating with customers, and turning business needs into reliable technology solutions. You’ll have the opportunity to design, develop, test, enhance, and support applications while working closely with end users and IT leadership.

What You’ll Do

As an Application Developer, you will:

• Design and develop new applications and perform upgrades, fixes, and enhancements to existing applications as assigned.

• Minimize application downtime through thorough design, documentation, testing, and maintenance.

• Design, develop, and test databases as necessary to support applications.

• Assist with planning and estimating work efforts related to new application development, application upgrades, and incident resolution.

• Communicate known and foreseeable issues to IT Leadership.

• Develop and maintain expertise in the use of automated tools for software and database design and implementation.

• Code, test, and debug programs to support organizational requirements. Created code is expected to be thoroughly tested and reasonably free of defects.

• Create system documentation and detailed program specifications.

• Maintain knowledge of technical material and organize and plan work activities and priorities in collaboration based on organizational and leadership direction.

• Collaborate with end users to analyze and resolve issues and define requirements for new applications or functionality.

• Provide necessary training for newly created or upgraded applications or added functionality and features.

• Assume responsibility for on-call production support.

• Maintain appropriate documentation in the IT knowledgebase, ensuring documentation is created as necessary, kept up to date, and periodically reviewed.

• Promote quality improvement, staff and patient safety, and cultural diversity through department operations and personal performance.

• Present a courteous and helpful demeanor, appropriate for age, to all patients, visitors, other employees/medical staff members, or any other person encountered while representing the organization.

• Maintain current knowledge related to applicable statutes, regulations, guidelines, and standards necessary to perform job duties in accordance with the requirements of the Corporate Compliance Plan.

• Comply with the requirements of the Code of Conduct, Corporate Compliance Plan, and Compliance Policies and Procedures, including training requirements.

• Participate in compliance activities under the direction of the Department Manager and Corporate Compliance Officer.

What You’ll Bring

Minimum Requirements

• Bachelor’s degree in computer science or information systems, or relevant degree.

• Knowledge of software/hardware capabilities, techniques of general and detailed systems and procedures analysis, program coding and testing, communications concepts, file accessing methods, program structures, utilities, departments business or area of specialization – including business operations, special functions and computer applications; data security and privacy requirements and procedures.

• Knowledge of programming languages including Visual Basic, SQL, Shell Script, ASP.NET, C#, VB.NET, HTML, and javascript.

• Ability to communicate effectively with customers, co-workers, and management through verbal communication and written communication.

• Ability to understand customer business processes, gather system requirements, create system and application documentation.

• Ability to organize, prioritize and plan work effectively.

Preferred Qualifications

• 1-3 years of professional level developer experience.

Why This Role Matters

The applications you develop and support can have a direct impact on how effectively our teams work and how reliably our organization operates. If you’re a developer who enjoys combining technical expertise with problem-solving, collaboration, and customer service, this role offers an opportunity to put your skills to work in a mission-driven healthcare environment.

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