Intake Coordinator (Bilingual)
Alpaca Health · United States
📌 About Alpaca Health
Alpaca Health enables clinicians to become entrepreneurs, starting in autism care.
We help clinicians launch and scale their own clinics by providing AI-powered software, payer contracting, and full back-office infrastructure. Our goal is simple: shift power in healthcare away from large consolidated entities and back to clinicians.
We've raised over $14M in funding from early-stage investors like Core Innovation Capital, Adverb Ventures, and South Park Commons, and are building for long-term category leadership. More importantly, we're serving hundreds of patients, while growing 30% MoM.
🎯 Role: Intake Coordinator
We are hiring a Bilingual Intake Coordinator (Spanish/English) to guide families from first contact through the start of care.
You will be the front door to Alpaca, owning the intake experience end-to-end, navigating insurance complexity, and ensuring every family is set up for success. This role requires empathy, precision, and the ability to move families forward with clarity.
🚧 What You’ll Do
Own the intake journey
Guide families from initial inquiry through confirmed start of care
Proactively follow up via phone, text, and email to keep momentum
Ensure all required information and documents are completed on time
Navigate insurance and access to care
Help families work through insurance requirements (e.g., Tricare ECHO enrollment, referrals, prior steps)
Coordinate benefit verification and communicate next steps clearly
Partner with billing and insurance ops to resolve issues quickly
Be the trusted point of contact for families
Explain patient responsibility, coverage, and expected costs in a clear, empathetic way
Set expectations around timelines, requirements, and what “ready for care” looks like
Build trust while maintaining urgency and accountability
Coordinate across internal teams
Work closely with billing, operations, and partnerships to move cases forward
Surface blockers early and drive resolution
Ensure clean handoffs once families are ready to start care
Ensure quality and fit
Assess whether families are a strong fit for Alpaca’s model and providers
Flag concerns and ensure alignment before starting services
Maintain a high bar for readiness and experience
Drive operational excellence
Maintain accurate records and tracking across systems
Identify patterns, bottlenecks, and opportunities to improve intake workflows
Take on additional responsibilities as needed to improve speed and quality of care access
🧠 Who You Are
You are deeply empathetic but know how to push when needed
You communicate clearly and confidently, especially around complex or sensitive topics
You are highly organized and follow through relentlessly
You are comfortable navigating ambiguity and solving problems in real time
You take ownership—you don’t wait for someone else to fix things
You are fluent in both Spanish and English (required)
🚀 Why Join
Direct exposure to company-building at an early stage.
Real ownership of critical initiatives from day one.
The opportunity to materially impact families and clinicians.
A fast learning curve that few roles can match.