L4 - Udaipur - RJ - Bacl
Bajaj Auto · Udaipur
Job Description – Collections Officer
(Unique Job ID)
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Designation |
Collections Officer |
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Department |
Bucket 4+ Collections |
|
Level |
L4 |
|
Employment Type |
On-site, Full time |
|
Location |
Jaipur RO |
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Reporting Manager Title |
Area Collections Manager |
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Language |
English, Hindi, Local language (preferred) |
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Travel |
60-80 km/Day |
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Academic Qualification |
Graduation (B. Com, BBA or equivalent preferred) |
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Work Experience |
Maximum 4 years |
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Domain Knowledge (Preferable) |
Vehicle Finance (NBFCs or Banks). Collections Process |
Job Purpose
|
To manage and support recovery efforts by assigning cases, guiding field teams, and handling high-risk accounts. Ensure smooth coordination, timely recoveries, and compliance with company and regulatory guidelines. |
Key Responsibilities
- Handle a network of recovery /repossession agencies within the assigned territory.
- Onboard, train and review performance of recovery channel partners.
- Execute field recovery actions including skip tracing, settlements and closure of loan account.
- Review recovery data, classify the portfolio based on the risk and allocate the cases to collection agencies on basis of their skillsets.
- Maintain ROR within the assigned portfolio as per defined business targets.
- Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.
- Plan and coordinate field visits to ensure maximum customer coverage and personally handle complex or sensitive recovery cases when required.
- Meet or call customers to understand payment delays, suggest suitable repayment plans, and resolve disputes respectfully, especially in sensitive situations.
- Supervise third-party recovery agents, track their progress, and ensure they follow company rules and recovery guidelines.
- Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.
- Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.
- Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager.
- Along with recovery prioritize penal charge collections to support collection cost.
- Spot relevant agencies from the market for enrolment and share with supervisors for empanelment.
Key Skills Required
Technical Skills:
- Recovery process knowledge
- Collections system handling
- Regulatory and compliance adherence
- MS Excel and reporting tools
- Third-party vendor management
Soft Skills:
- Negotiation skills
- Conflict resolution
- Customer empathy and tactful communication
- People management
- Problem-solving
- Pressure-handling
Key Performance Indicators
- Bucket wise collection efficiency set by business as per Annual Operating Plan
- Penal Charges collection target set by the business as per the Annual Operating Plan.
- Ensure full compliance to the code of conduct in recovery and repossession as per the regulator
Additional Role Details
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Work-Schedule |
5 Days/Week and as per the work demand |
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Hiring Local/Pan-India Candidates |
(Based on company policy) |
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Additional Comment (if any) |
Requirement of Personal vehicle and smartphone |