System Support Analyst
Bright Horizons · Northampton
Role: System Support Analyst
Type: Hybrid based near our Northampton office - weekly attendance expected
Full Time / 37.50 hours per week / Monday to Friday
Salary: £DOE
Closing Date: 2nd October 2026 - All applicants need to attach a full and relevant CV to be considered.
Purpose of Role:
The purpose of this role is to support the Business and IT team with system implementation and support. The role will act as the subject matter expert for systems. You will liaise with the business and vendors to manage any system changes, releases or updates for both small and large cross functional changes. The role and work will be varied and gives the opportunity for someone to not only contribute to the growth of our business, but also to develop their own skillset and further their career.
What We Can Offer You:
Our benefits include, but are not limited to;
Flexible working and holiday entitlements
Discounted childcare
Quarterly Employee Appreciation Weeks
Annual gala award evening
Fantastic range of discounts on high street retailers, grocery stores, cinema tickets, holidays and more
Wide range of wellbeing resources, supporting our teams for the ups and downs of daily life
Why Bright Horizons?
Our support functions enable our nurseries to deliver the best possible care and education to over 10,000 children across the UK. Through this support, our nurseries can deliver excellence – with 98% of our 270+ portfolio being rated Good or Outstanding by Ofsted.
We’re on a mission to change the future for children, families, and the people we work with, and are committed to progressive working values like flexibility, work-life balance, and wellbeing
Responsible for:
Build up knowledge and become the SME for various systems (how they work and how they are used etc)
Learn, understand and support the end to end system change lifecycle (Bright Horizons and vendor)
Learn about the tools used by Developers or vendors to manage change
Facilitate workshops with the business, users and/or vendors and ensure findings are documented
Manage a system change pipeline and change log. This will mean liaising with business owners, system users, service desk, developers, training and vendors
Collect data, carryout research, analyse information and document findings
Follow through on system support issues to ensure they are raised correctly and resolved
Map processes, write procedures and create project documentation
Gather, document, verify and analyse business requirements and business rules
Complete gap and impact analysis
Support UAT activities by helping to develop and refine test plans, test cases and test scripts. You will also need to analyse test results, escalate any issues and raise any risks
Support implementation by working on plans, rollout schedules etc
Produce clear and concise documentation to help convey complex information to a variety of audiences.
Provide SOX, audit and compliance support as and when required. This will mean running the weekly user access checks, gathering evidence for auditors (internal and external), attending audit reviews and answering questions on system user access.
Establish and maintain good working relationships with different areas of the business and with vendors
Experience Desirable:
Prior experience of working within a nursery setting would be an advantage
Personal Attributes:
Real desire to learn and has a positive can do attitude
System change/process Improvement orientated
PC literate
Has an analytical mindset and can be versatile when it comes to problem solving
Not afraid to ask questions and is able to question/challenge users at all levels with confidence
Can consider the “big picture” whilst still working to a very low level of detail
Can work on their own and as part of a team
Has a flexible approach to their role and the work undertaken
Can be hands on when required to get the job done
Bright Horizons is committed to safeguarding and promoting the welfare of children and young people. This post is subject to safer recruitment practice and pre-employment checks, including an enhanced DBS check, which will be undertaken before any appointment is confirmed. We are an inclusive employer and welcome people from all ages and backgrounds to apply. We will consider reasonable adjustments required by applicants.
Proud to be a Great Place to Work for 20 years. Apply today!
We look forward to receiving your application.
Bright Horizons is committed to safeguarding and promoting the welfare of children and young people. This post is subject to safer recruitment practice and pre-employment checks, including an enhanced DBS check, which will be undertaken before any appointment is confirmed.
We are an inclusive employer and welcome people from all ages and backgrounds to apply. We will consider reasonable adjustments required by applicants.
Proud to be a Great Place to Work for 20 years. Apply today!
We look forward to receiving your application!