Desktop Support Student Trainee

Nevada System of Higher Education · North Branch · $15/hr (stated in the posting)

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Thank you for your interest in employment with Nevada System of Higher Education (NSHE), System Administration and System Computing Services. We want your application process to go smoothly and quickly. We ask that you keep in mind the following when completing your application:

• Draft applications are saved automatically and can be accessed through your candidate home account.

• Final applications must be submitted prior to the close of the recruitment. Once a recruitment has closed, applications will no longer be accepted.

If you need assistance or have questions regarding the application process, please contact our Human Resources department at (775) 784-4901.

NSHE System Computing Services (SCS) is hiring for a part-time student worker position for the SCS facility on the University of Nevada, Reno (UNR) campus. The student worker will assist in providing desktop support to NSHE, System Computing Services and System Administration employees in Reno, NV. This is a part-time position with hours that can be scheduled around the student’s class schedule.

Responsibilities: The Student Worker will perform the following tasks:

• Basic machine maintenance and troubleshooting
• Software installations
• Virus remediation using approved tools
• Hardware and software inventory and documentation
• Equipment lifecycle duties including deploying new equipment and wiping old or defective equipment
• Basic printer (and other peripheral equipment) setup and maintenance
• Other duties as assigned
• On-the-job training will be provided.

Qualifications: In addition to energy and enthusiasm for helping customers, the Desktop Support Student Worker Trainee should meet the following qualifications:

• A driver's license (from any state)
• Ability to lift up to 30 pounds
• Must be registered and provide proof of enrollment in 6 credits per semester and a cumulative GPA of 2.0.
• Basic experience and interest in supporting business or personal computing, mobile devices, peripheral equipment, and simple troubleshooting
• Clear and concise communication skills
• Willingness to adhere to security standards and follow processes and instructions
• A set, dependable work schedule allowing for a total of approximately 20 hours of work per week
• Experience installing and updating operating systems and software is preferred.

Compensation: $15 per hour (starting)

Application materials must include a current resume, detailed cover letter, names, email addresses, and telephone numbers of four professional references willing to be contacted. 

A background check will be conducted on the candidate(s) selected for hire.

References will be contacted at the appropriate phase of the recruitment process.

As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.

All document(s) must be received on or before the closing date of the job announcements.  Schedules are subject to change based on organizational needs.

HR will attempt to verify academic credentials upon receipt of hiring documents.

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