2026 Workforce Management GVPTP

Concentrix · Philippines

Job Title:

Job Description

The Sr. Manager Workforce Management is responsible for managing a team to develop accurate and timely forecasts, capacity plans, schedules, pre-day schedule management, intraday management, and post-day performance analysis. This position is responsible for the execution of workforce strategy.

Responsibilities

Review completed forecasts, schedules, and plans developed by team members to ensure completion, accuracy, and adherence to standards
Partner with Business Development, Operations, and Clients to develop new models to support staffing and volume changes
Lead reviews of Call Center efficiency and customer service performance to ensure client needs and Concentrix financial performance are met
Partner with support functions to ensure that forecasting, planning, and scheduling tools/software are properly configured and maintained to support the Workforce Management team
Lead the development of forecasts, resource plans, and schedules for new programs
Associate's degree in related field from a four-year college or university with more than seven years of relevant experience (with at least two years of Progressive Management Experience) preferred
Experience with forecasting, capacity planning and scheduling software tools
Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
Advanced Microsoft Office skills
Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
Demonstrated ability to mentor, coach and provide direction to a team of employees
Demonstrated ability to take initiative and ownership with focus on continuous improvement
Excellent attention to detail
Demonstrated ability to foster customer service disposition and sense of professionalism for self and team
Solid understanding of the organization's business operations and industry. Demonstrated business acumen
Demonstrated ability to comprehend, analyze, and interpret

Qualifications

3+ years of experience in a similar role
Proficiency with Microsoft Office
Strong organizational and communication skills
Strong ability to multitask
Comfort working with multiple groups within business

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Location:

PHL Makati City - Makati Rec Hub, GF-BPI Philam Life Building

Language Requirements:

Time Type:

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