Partner Success Manager

CommuniCare Health · Indianapolis Regional Office

Job Address:

8275 Allison Pointe Trail Suite 370
Indianapolis, IN 46250


CommuniCare Advantage is currently recruiting a Partner Success Manager for our Medicare Advantage health plan.

Key responsibilities:

Foster trusted and productive relationships with partners to drive loyalty and growth in your market
Maintain consistent contact with current and future partners via site visits, emails, phone calls, etc.
Troubleshoot barriers and challenges that partners encounter that inhibit growth and member retention
Deliver on tailored engagement strategies for partners to address their concerns and deepen their engagement
Participate in sales, member advocacy, and cross functional meetings to discuss market updates, relationship successes, and challenges
Collaborate with leadership to develop market strategy and implementation plans to increase awareness and drive productive relationships
Develop a strong understanding of Communicare Advantage’s care model and how it adds value to senior communities and their residents
Effectively communicate Communicare Advantage’s value proposition
Determine ways Communicare Advantage can align with and support partner goals
Develop and maintain trust with key stakeholders, both internal and external
Partner with Communicare Advantage’s marketing team on collateral development and partner education material
Collaborate with sales and member advocacy to organize educational events and activities that engage partners
Keep informed on industry trends, market dynamics, and competitor activity

Background & Requirements:

Bachelor’s Degree preferred
2-5 years working in the senior living industry with an understanding of nursing home operations
Experience in a client facing role
Willingness to travel to partner sites, including overnight stays, 25% of the time
Solution focused
Detail oriented
Proactive self-starter
Cross Functional Collaboration
Active listener
Building Positive team culture
Ability to work as a telecommuter
Ability to communicate complex healthcare information to current and future partners
Ability to develop and manage relationships to reach business goals
Ability to manage multiple priorities including site visits and handling partner concerns