Claims Manager and Performance Manager
Dyson · Johor Bahru
About us
Dyson is a global technology company driven by engineering, innovation and a passion for solving problems others ignore. We challenge convention to create market-leading products that are different and better, continuously refining ideas from concept through to mass production.
The Product Claims and Regulatory team (“PCR Team”) sits within the Global Legal Services function, part of Dyson Legal and is made up of lawyers, scientists and engineers.
The PCR Team work with the business units to ensure that Dyson are able to make compelling, differentiated and robustly substantiated claims. The claims function of the PCR team delivers technically robust claim substantiation through scientific expertise and consumer insight, providing evidence that withstands regulatory scrutiny and external challenge
About the role
As a claims and performance manager at Dyson you will be tasked with ensuing that we have robust and durable scientific evidence in place before we make any statements about the performance of our products to the wider world.
Responsibilities:
Working closely with the Business Unit, Commercial, Creative, Research, RDD and Legal teams to develop and refine robust claims substantiation strategy to support the Business Units claims vision.
Be responsible for developing the claims substantiation documentation for each project.
Identify and work with credible partners and test houses, setting up method development briefs.
Ensuring appropriate knowledge retention and sharing within the PCR team.
Undertaking technical risk assessments for substantiation and sharing this with the Business Unit and Legal team.
Communicating complex scientific information in a non-technical language.
Providing technical support to the Litigation team on incoming and outgoing challenges.
Analyse and interpret data and make informed decisions on the appropriate statistical analysis.
Supporting Dysons PCF framework by attending and informing milestone meetings.
Reviewing assets ahead of launch.
Contributing to PCR Team strategy and policies
Contributing to PCR Team’s strategic goals which align with the Global Legal Services function level strategies.
About you
Educated to degree level in a STEM subject
At least three years of experience working in industry in relevant roles
Highly technical, able to understand the impact of regulations and test metrics on our claims
Analytical with good numeracy, able to scrutinise claims and copy, identifying subtleties, flaws and inferences that might enable others to challenge the validity of Dyson advertising
A strategic thinker, able to identify opportunities and develop new test methods and concepts that benefit our product categories and influence consumer magazines and standards bodies
Engaging, communicative, influential, motivated, open-minded, flexible, detailed, professional and discreet
An excellent organiser and planner, able to prioritise and communicate across all levels of a business
Benefits
At Dyson, Reward goes beyond just salary and bonuses. Through a comprehensive package of Financial, Lifestyle, and Health Benefits, we provide support tailored to every stage of life and the moments that matter most.
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.