Sr. Strategic Account Executive
Genesys · Madrid
Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
1) Are you a highly motivated digital native with a passion for working with leading edge software technologies in an international environment?
2) Do you want to be part of a global company that is a recognized leader in the customer experience space?
3) Do you enjoy complex sales engagements, hunting for new business and working with market leading solutions?
4) Are you open-minded for new sales strategies and willing to learn in a strong Sales team with an experienced Sales Coach?
5) Are you someone that can demonstrate your achievements and successes?
If you said yes, then we would love to hear from you.
We are looking for an exceptional Senior Strategic Account Executive to lead a small portfolio of the world's most strategic enterprise customers.
This role goes beyond traditional enterprise sales. We are seeking a senior executive with the ability to build trusted relationships at C-Level, shape long-term business transformation strategies, and position Genesys as a strategic partner in our customers' AI and Customer Experience journey.
The successful candidate combines executive presence, commercial excellence, strategic vision and deep understanding of the evolving AI landscape to help customers redefine how they engage with their customers and employees.
You will own executive relationships, orchestrate global account strategies, identify transformational opportunities, and lead highly complex, multi-stakeholder sales engagements that deliver significant business value.
What You'll Do:
Executive Strategic Leadership
Develop and maintain trusted advisor relationships at senior business executives.
Become a strategic partner to your customers by understanding their corporate strategy, business priorities, competitive landscape and digital transformation agenda.
Influence executive decision-making by connecting business outcomes with AI-driven customer experience transformation.
Position Genesys as a long-term innovation partner rather than a technology vendor.
Strategic Account Development
Own and develop a portfolio of 1–5 global strategic accounts with full executive accountability.
Build multi-year account strategies aligned with customer business objectives and enterprise transformation initiatives.
Identify whitespace opportunities across business units, geographies and executive stakeholders.
Deeply understand each customer's organization, operating model, investment priorities and decision-making processes.
Drive sustainable revenue growth through expansion, transformation and strategic new initiatives.
AI & Digital Transformation Leadership
Demonstrate a strong understanding of the evolving AI ecosystem, including Generative AI, Agentic AI, Conversational AI, Automation, Knowledge Management and AI-powered Customer Experience.
Help customers understand how AI can transform customer engagement, employee productivity and operational efficiency.
Lead strategic discussions around innovation, responsible AI adoption, automation and future operating models.
Connect emerging technology trends with measurable business outcomes and executive priorities.
Complex Enterprise Sales
Lead highly consultative, multi-million-dollar enterprise sales engagements across complex global organizations.
Develop executive account and opportunity strategies leveraging MEDDPICC and value-selling methodologies.
Generate qualified pipeline through proactive executive engagement, strategic networking and targeted business development.
Orchestrate global cross-functional teams including Sales, Solution Consulting, Customer Success, Professional Services, Executive Leadership, Partners and Alliances.
Navigate sophisticated procurement, governance and executive approval processes.
Ecosystem Leadership
Build executive relationships across strategic partners including AWS, Salesforce, ServiceNow and the broader enterprise technology ecosystem.
Leverage partner networks to accelerate customer transformation initiatives and identify new business opportunities.
Collaborate with internal and external stakeholders to deliver differentiated customer value.
Customer Success Mindset
Ensure seamless transition from sales to delivery while maintaining executive sponsorship throughout the customer lifecycle.
Continue engaging with executive stakeholders post-sale to maximize adoption, business value realization and long-term strategic growth.
Champion customer success as the foundation for sustainable expansion and executive advocacy.
What we are looking for:
Experience
15+ years of successful enterprise software sales experience, including significant experience managing Global or Strategic Accounts.
Proven track record selling transformational enterprise software solutions into Fortune 500 or equivalent organizations.
Demonstrated success engaging and influencing C-Level executives and Boards.
Consistent overachievement against large annual sales quotas.
Experience leading global, complex, multi-year enterprise sales cycles.
Strong background in strategic account planning and executive relationship management.
Business & Technology Expertise
Deep understanding of Customer Experience, Digital Transformation and Enterprise Software.
Strong knowledge of the AI landscape, including emerging trends and enterprise adoption strategies.
Ability to translate technology innovation into strategic business value.
Experience working within cloud ecosystems and strategic alliances including AWS, Salesforce and ServiceNow.
Strong financial and business acumen with the ability to build compelling executive business cases.
Leadership Competencies
Executive presence with exceptional communication, presentation and influencing skills.
Strategic thinker capable of connecting long-term vision with execution.
Natural relationship builder with high emotional intelligence.
Exceptional negotiation and stakeholder management capabilities.
Ability to lead and inspire virtual, cross-functional global teams.
High resilience, adaptability and accountability.
Passion for coaching, continuous learning and innovation.
Education
Bachelor's degree in Business, Computer Science, Engineering or related field.
MBA or equivalent business education is considered an advantage.
Languages
Fluent Spanish and English.
Additional European languages are a plus.
Travel
Willingness to travel internationally (approx 20%) as required to support executive customer engagement.
Who You Are:
The ideal candidate is not simply an exceptional salesperson—they are a strategic business executive who can engage confidently with the highest levels of customer organizations.
You are intellectually curious, commercially driven and passionate about helping the world's largest enterprises navigate the next generation of Customer Experience through Artificial Intelligence. You understand that executive relationships are built on credibility, insight and trust, and you know how to translate innovation into measurable business outcomes.
You thrive in complex environments, think long-term, challenge conventional thinking, and consistently create value for both your customers and Genesys.
Why Genesys
At Genesys, you'll work with some of the world's most innovative organizations, shaping the future of AI-powered Customer Experience. You'll be part of a high-performing global sales organization that values strategic thinking, collaboration, customer obsession and continuous growth.
If you're passionate about influencing executive leaders, driving transformational business outcomes and defining the future of AI-enabled customer engagement, we'd love to meet you.
Working at Genesys
- AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
- A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
- Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
- Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
- Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
- Our Talent Acquisition team reviews your application with the hiring team.
- A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
- Next, you'll meet the hiring manager and other members of the interview team.
- We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
- After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
Get notified about relevant opportunities.
Be the one building what's next - where AI, experience and impact come together.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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