Regional Operations Manager
Greystar · Madrid
ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
This is a rare opportunity to take a defining leadership role at the heart of Greystar’s growing flex living platform in Spain. As Regional Operations Manager, you will own the performance of a portfolio spanning 7 assets, 4,500 units, and more than €1 billion in assets under management — with a direct line of sight from strategic planning through to day-to-day execution.You will lead a team built for scale: an Operations Manager who oversees the full portfolio sits directly beneath you, supported by a General Manager embedded in each asset. Your remit is both strategic and hands-on — setting the direction, driving NOI growth, building the culture, and ensuring every property delivers a consistently excellent resident experience. The role is based at Greystar’s Spain headquarters in Madrid, with regular travel across the portfolio.
If you want to shape the future of an emerging asset class in one of Europe’s most exciting real estate markets — backed by a global platform with the ambition to keep growing — this is the role for you.
JOB DESCRIPTION
Key Responsibilities:
Performance & NOI Growth
- Drive NOI growth across the portfolio by identifying and executing revenue-generating initiatives, managing costs rigorously, and optimising occupancy.
- Develop and own comprehensive annual business plans for each asset, translating strategic objectives into clear operational roadmaps.
- Lead the budgeting and reforecasting cycle, holding the team accountable to financial targets and acting swiftly on performance gaps.
- Review and interpret competitive intelligence, partnering with central teams on pricing, leasing, and marketing strategies that maximise revenue.
Operations & Asset Management
- Design, implement, and continuously improve the processes and procedures that govern operations across the entire portfolio, driving consistency and efficiency.
- Ensure all assets are impeccably maintained, fully compliant with applicable legislation, and safe for residents and team members at all times.
- Conduct regular asset inspections and operational reviews, escalating capital requirements and maintenance needs as required to protect long-term asset value.
- Define and manage procurement relationships for operating supplies, equipment, and essential services.
People, Culture & Development
- Build and sustain a high-performing, values-driven team culture across a geographically distributed portfolio.
- Invest actively in the development of the Operations Manager and General Managers, creating clear growth paths and a pipeline of internal talent.
- Recruit, onboard, and manage performance of team members in line with Company policies and values.
- Lead by example — inspiring a resident-first ethos and a mindset of continuous improvement throughout the organisation.
Strategy & Investment
- Act as a key operational voice in shaping the business plan for future portfolio acquisitions and developments in Spain.
- Provide on-the-ground insight to inform investment decisions, underwriting assumptions, and asset repositioning strategies.
- Build strong relationships with internal stakeholders — including asset management, investment, and finance teams — to ensure seamless cross-functional alignment.
Knowledge & Qualifications:
- Degree-level education or equivalent professional experience.
- Advanced proficiency in Microsoft Office (Word, Excel, Outlook).
- Demonstrable experience with property management or accommodation business systems (full training provided where needed).
- Working knowledge of relevant tenancy and building management legislation, or a relevant professional qualification, is advantageous.
Experience & Skills
Essential
- Proven senior-level leadership of multi-site, multi-city operations — ideally within residential, hospitality, leisure, or real estate — where revenue, occupancy, and service quality are primary performance drivers.
- Demonstrable track record of delivering NOI growth and executing business plans against financial targets.
- Experience launching or stabilising new assets, products, or services and bringing them to full operational performance.
- Strong commercial and financial acumen, with the ability to analyse complex data and translate it into clear decisions.
- Resilient and adaptable — comfortable managing competing priorities and maintaining composure under pressure.
- Exceptional communication and stakeholder management skills, with proven ability to influence at all levels of an organisation.
- A genuine leader who earns the trust and respect of their teams and leads through empowerment, not hierarchy.
- Full professional fluency in both Spanish and English.
Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.