Operational Risk and Permanent Control Officer
Inetum · Lisbon
Job Description
We are looking for an Operational Risk & Permanent Control Officer to join the CLM Operations team and play a key role in strengthening the operational risk management and internal control framework. This position requires a proactive and analytical professional who can work autonomously, collaborate with multiple stakeholders, and contribute to the continuous improvement of risk governance and control processes.
Key Responsibilities:
- Operational Risk Management
- Identify, assess, and monitor operational risks across CLM Operations activities.
- Develop and maintain Risk Cartography in line with the Group's Risk & Control Self-Assessment (RCSA) methodology.
- Collect, analyze, and monitor operational incidents, identifying trends and recommending mitigation actions.
- Assess risk exposure and contribute to the definition and implementation of risk mitigation plans.
- Support regulatory capital monitoring and operational risk assessment activities where applicable.
- Participate in projects with significant impact on the operational risk and permanent control framework, ensuring risks are identified and adequately managed.
- Permanent Control & Internal Control Framework
- Ensure the effective implementation, maintenance, and continuous improvement of the Permanent Control framework.
- Assess the quality and effectiveness of the control environment, monitoring control execution and identifying areas for enhancement.
- Perform reviews and second-level controls to validate the adequacy and effectiveness of existing control mechanisms.
- Ensure regulatory obligations are appropriately covered through the control plan and related monitoring activities.
- Provide guidance, recommendations, and formal opinions on decisions impacting operational risk management and risk appetite, including outsourcing initiatives and transformation projects.
- Monitor the implementation of recommendations issued by Internal Audit, Regulatory Authorities, Second Line Functions, and External Auditors.
- Promote operational risk awareness and a strong risk culture across business and operational teams.
- Governance, Reporting & Coordination
- Support risk governance bodies and contribute to the coordination of operational risk and permanent control committees.
- Prepare regular and ad hoc reporting for management and relevant stakeholders.
- Ensure transparent, accurate, and timely reporting of risk and control information.
- Maintain procedures, controls, and operational documentation up to date.
- Coordinate the use of internal risk and control management tools, ensuring data quality and consistency.
- Track risk indicators, remediation plans, action items, and control recommendations.
Qualifications
- Bachelor's degree in Risk Management, Business Administration, Finance, Economics, Engineering, Audit, or a related field.
- Previous experience in Operational Risk, Internal Control, Audit, Compliance, Risk Management, or similar functions.
- Strong understanding of Operational Risk Management and Internal Control frameworks.
- Experience conducting risk assessments, incident analysis, and mitigation planning.
- Ability to interpret regulatory requirements and translate them into effective operational controls.
- Experience preparing management reporting, risk indicators (KRIs/KPIs), and risk analysis documentation.
- Advanced knowledge of Microsoft Office tools, particularly Excel and PowerPoint.
- Familiarity with risk management, internal control, governance, or audit tools is highly valued.
- Knowledge of banking operations, financial services, or regulated environments is considered a strong advantage.
Soft Skills:
- Strong analytical and critical thinking skills.
- High level of accuracy, rigor, and attention to detail.
- Ability to manage multiple priorities in a complex environment.
- Strong sense of accountability and ownership.
- Excellent verbal and written communication skills.
- Ability to build effective relationships with stakeholders at different organizational levels.
- Collaborative mindset and capacity to work across cross-functional teams.
- Proactive approach to problem-solving and continuous improvement.
- Results-oriented attitude with strong organizational skills.
Languages:
- Fluent English (minimum B2/C1 level).
- French is considered a strong advantage.
Additional Information
- Workplace type: Hybrid position, with mandatory on-site onboarding during the first month.
- Location: Lisbon.