IT Support Engineer
Inetum · Warsaw
Company Description
Inetum Polska is part of the global Inetum Group and plays a key role in driving the digital transformation of businesses and public institutions. Operating in cities such as Warsaw, Poznan, Katowice, Lublin, Rzeszow the company offers a wide range of IT services. Inetum Polska actively supports employee development by fully funding training, certifications, and participation in technology conferences. Additionally, the company is involved in local social initiatives, such as charitable projects and promoting an active lifestyle. It prides itself on fostering a diverse and inclusive work environment, ensuring equal opportunities for all.
Globally, Inetum operates in 19 countries and employs over 28,000 professionals. The company focuses on four key areas:
- Consulting (Inetum Consulting): Strategic advisory services that help organizations define and implement innovative solutions.
- Infrastructure and Application Management (Inetum Technologies): Designing and managing IT systems tailored to clients’ individual needs.
- Software Implementation (Inetum Solutions): Deploying partner solutions from industry leaders like Microsoft, SAP, Salesforce, and ServiceNow.
- Custom Software Development (Inetum Software): Creating unique software solutions to meet specific client needs.
With strategic partnerships with major technology giants, including Microsoft, SAP, Salesforce, and ServiceNow, Inetum delivers advanced technological solutions tailored to customer requirements. In 2023, Inetum reported revenues of €2.5 billion, underscoring its strong position in the digital services market.
Inetum distinguishes itself by offering a comprehensive range of benefits that meet the diverse needs of employees, providing flexibility, support and commitment. Here's what makes working at Inetum unique:
Flexible and hybrid work:
- Flexible working hours.
- Hybrid work model, allowing employees to divide their time between home and modern offices in key Polish cities.
Attractive financial benefits:
- A cafeteria system that allows employees to personalize benefits by choosing from a variety of options.
- Generous referral bonuses, offering up to PLN6,000 for referring specialists.
Professional development and team support:
- Ongoing guidance from a dedicated Team Manager for each employee.
- Tailored technical mentoring from an assigned technical leader, depending on individual expertise and project needs.
Community and Well-Being:
- Dedicated team-building budget for online and on-site team events.
- Opportunities to participate in charitable initiatives and local sports programs.
- A supportive and inclusive work culture with an emphasis on diversity and mutual respect.
Job Description
Tasks:
- Maintenance and development of custom internal applications.
- Retrieving source code and reproducing reported bugs in applications.
- Analyzing issues in C# code and SQL databases.
- Documenting problem resolutions in the ticketing system.
- Escalating more complex tickets to third-line support.
- Using application documentation containing descriptions of the most common issues.
- Applying knowledge of C# and SQL to diagnose and resolve tickets.
Qualifications
Must have:
- Ability to read and understand source code in object-oriented and scripting languages (preferred: C#, PowerShell).
- Ability to work with code editing and analysis tools (preferred: Microsoft Visual Studio, Visual Studio Code, Notepad++).
- Practical knowledge of SQL.
- Experience working with relational databases (preferred: Microsoft SQL Server, Informix, MySQL).
- Ability to use database management tools (preferred: Microsoft SQL Management Studio, DBeaver).
- English B2, Polish C1
- Working hours: 8:00-18:00
Additional Information
You choose the form of cooperation yourself – employment contract or B2B contract
We hereby inform you that Inetum Polska sp. z o.o. has implemented an internal reporting (whistleblowing) procedure. The content of the procedure and the possibility to submit an internal report are available at: