Business Analyst /C
Inetum · Warsaw
Company Description
Inetum Polska is part of the global Inetum Group and plays a key role in driving the digital transformation of businesses and public institutions. Operating in cities such as Warsaw, Poznan, Katowice, Lublin, Rzeszow, Lodz the company offers a wide range of IT services. Inetum Polska actively supports employee development by fully funding training, certifications, and participation in technology conferences. Additionally, the company is involved in local social initiatives, such as charitable projects and promoting an active lifestyle. It prides itself on fostering a diverse and inclusive work environment, ensuring equal opportunities for all.
Globally, Inetum operates in 19 countries and employs over 28,000 professionals. The company focuses on four key areas:
Consulting (Inetum Consulting): Strategic advisory services that help organizations define and implement innovative solutions.
Infrastructure and Application Management (Inetum Technologies): Designing and managing IT systems tailored to clients’ individual needs.
Software Implementation (Inetum Solutions): Deploying partner solutions from industry leaders like Microsoft, SAP, Salesforce, and ServiceNow.
Custom Software Development (Inetum Software): Creating unique software solutions to meet specific client needs.
With strategic partnerships with major technology giants, including Microsoft, SAP, Salesforce, and ServiceNow, Inetum delivers advanced technological solutions tailored to customer requirements. In 2023, Inetum reported revenues of €2.5 billion, underscoring its strong position in the digital services market.
Inetum distinguishes itself by offering a comprehensive range of benefits that meet the diverse needs of employees, providing flexibility, support and commitment. Here's what makes working at Inetum unique:
Flexible and hybrid work:
Flexible working hours.
Hybrid work model, allowing employees to divide their time between home and modern offices in key Polish cities.
Attractive financial benefits:
A cafeteria system that allows employees to personalize benefits by choosing from a variety of options.
Generous referral bonuses, offering up to PLN6,000 for referring specialists.
Additional revenue sharing opportunities for initiating partnerships with new clients.
Professional development and team support:
Ongoing guidance from a dedicated Team Manager for each employee.
Tailored technical mentoring from an assigned technical leader, depending on individual expertise and project needs.
Community and Well-Being:
Dedicated team-building budget for online and on-site team events.
Opportunities to participate in charitable initiatives and local sports programs.
A supportive and inclusive work culture with an emphasis on diversity and mutual respect.
Job Description
We are seeking a Business Analyst to play a pivotal role in the design, development, and enhancement of our custom billing system. This position is central to ensuring that our IT solutions effectively support Client's business processes in billing, invoicing, and telecom service settlements, while maintaining compliance with legal and regulatory standards.
Key Responsibilities:
Conduct workshops and interviews with business stakeholders (Finance, Sales, Operations) to identify, analyze, and document requirements related to billing, invoicing, and settlement processes.
Create detailed specifications using UML, BPMN, and process diagrams for the custom billing system.
Define integration requirements for new data sources (external systems, files, databases). Collaborate with ETL/data engineers to ensure proper mapping and data flow.
Verify billing calculations and ensure system compliance with telecom and tax regulations.
Support implementation, unit testing, integration testing, and User Acceptance Testing (UAT).
Maintain comprehensive project documentation, data mappings, user guides, and support the generation of billing and analytical reports.
Project Technology:
Java, Angular, SQL
Qualifications
3 - 5 years as a Business/System Analyst working with complex IT architectures.
Hands-on experience with billing systems, invoicing processes, customer lifecycle management (CRM), or Business Support Systems (BSS) in the telecom sector.
Proficiency in SQL for data analysis, validation of settlements, and database work (Oracle or other DBMS experience is a plus).
Strong knowledge of BPMN and UML notations.
Nice to have requirements:
Familiarity with Visio/Draw.io and requirements management tools (e.g., Jira, Confluence, HP ALM).
Understanding of Telco-specific settlement processes (e.g., NRC/MRC recurring charges, usage-based billing, subscriptions, roaming, value-added services).
Excellent communication and collaboration skills across diverse teams.
Strong analytical mindset and meticulous attention to detail, essential for ensuring billing data accuracy.
Additional Information
Hybrid work model: 2 days from the office, 3 days of home office.
Office locations: Katowice, Poznań, Warszawa, Łódź, Rzeszów, Lublin