Front Desk Officer

IHG · China

Responsibilities

To check-in/out guests in an efficient and courteous manner according to the hotel standards procedures
To upsell rooms to maximize revenue and occupancy with guest satisfaction
To answer telephone enquiries promptly and courteously, take guest messages and process them in an efficient manner
To carry out the hotel standard procedures in issuing Room Keys to guests
To handle all incoming and outgoing mail for guest
To be capable of providing Money Exchange Service for guests
To handle guest inquiries and to promote hotel facilities to guests whenever possible
To perform any other tasks as assigned by supervisors

Requirements

High School graduate or holding certificate in Hospitality or Hotel Management
Out-going personality with strong inter-personal communication skill
Fluent in English, Mandarin and Cantonese is a must
1-2 years of hotel Front Office experience preferable
Fresh graduates are also welcome

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

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