Assistant Manager - Operations -Remittance Enquiries
Mashreq · Bengaluru
Act as the single point of accountability for high‑risk, high‑value payment investigations, ensuring end‑to‑end ownership until final resolution for London payments .
Lead time‑critical investigations with potential regulatory, reputational, or financial impact, prioritizing cases with Central Bank and senior management visibility.
Mentor junior investigators and act as a subject‑matter expert for complex ISO 20022 (pacs.008/pacs.009) and legacy MT investigations.
Demonstrate end‑to‑end expertise in payment investigation messages, including returns of funds, unable‑to‑apply cases, amendments, BCNR, recalls, RFIs, and back‑valuation scenarios across correspondent banking.
Maintain strong working knowledge of both outward and inward remittance flows, ensuring accurate investigation, response, and resolution.
Perform Quality checks for CPC processes and publish Daily, Weekly & Monthly MIS and dashboard.
Analyzing recurrent queries and working with managers to suggest process improvements to reduce repetitive queries.
Share proper feedback with the processing team.
Ensure timely RCSA performed for all CPC processes and uploaded in PRISM for UAE and IBG locations.
Lead and coach investigators, allocating workload effectively, monitoring productivity, and ensuring timely case closure without compromising control standards.
Processing of investigation query messages such as return of funds,Unable to apply,Amendment,BCNR,Recall,OFAC,FATF.Ensuring response to all queries as per SLA ,priortisation of sensitive messages,maintaining close co-ordination with other banks,operations team,business line and customer service desk to facilitate case closure.Analysing recurrent queries and working with Operations manager to suggest process improvements to reduce repetitive queries.Manage investigation based on the agreed Matrics with business